Molly Reardon Email & Phone Number

Portland, Or, Us

Portland, Or, Us

Mclean, Virginia, Us

At PointCentral, I lead the growth strategy for our Short-Term Rental (STR) vertical, overseeing the entire customer journey—from sales to post-sale growth and retention. By combining strategic sales leadership and hands-on customer success initiatives, my focus is to empower property managers with tech-driven solutions that optimize operations and enhance guest experiences.In this role, I partner closely with sales, implementation, support, and product teams to deliver a cohesive, high-impact experience for our clients. I’m driven by a data-informed approach to optimize processes and scale revenue, while coaching a high-performing team toward excellence in every stage of the customer lifecycle. Through a collaborative and entrepreneurial approach, I work to foster partnerships that not only meet, but consistently exceed, the evolving demands of the STR market.

Mclean, Virginia, Us

• Responsible for the development and implementation of PointCentral’s CustomerSuccess strategy, along with the hiring, training, and coaching of our team ofCSMs.• Introduced processes allowing Product to track data received from valuablecustomer feedback to shape our roadmap in a deliberate and meaningful way.• Mentored my team in building a strategic advisor relationship with customers andcommunity to establish long-term business growth.• Achieved expansion, upsell, and retention, and service targets by cultivating andsecuring customer relationships.• Resolved problems with high-profile customers to maintain relationships andincrease return from our customer base.• Identified baselines for key customer success metrics such as churn reduction,upsell and expansion revenue, customer health scores, and NPS, and drasticallyimproved these scores through my team's practices.

London, Gb

Invited to be a founding member of the first and only women-only mentorship program in the Customer Success community, focused on providing mentorship to professionals looking to break into or advance in their customer success careers.

Vancouver, Washington, Us

• Managed all post-sales activity for strategic customers through strong relationship-building, product knowledge, planning, and execution • Worked with the customer to uncover and document their business requirements and the scope of work requirement for custom development requests• Managed complex integration cycles• Developed a trusted advisor relationship with customers to ensure goals are aligned from a business strategy perspective and success metrics are identified • Worked closely with the Sales Executive and Implementation Team to develop a joint success plan for your customers • Constantly assessed customer satisfaction to drive adoption, retention, and reduce churn • Served as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention • Maintained a deep understanding of our product and speaks with customers about the most relevant features/functionality for their specific requirements, as well as Hubb’s near term product roadmap• Increased customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews • Worked closely with Product and Engineering on identification/tracking of enhancement requests • Handled escalations and worked across teams to resolve issues • Improves upon our existing approaches to customer engagement and account management leveraging our CS platform • Acted as Project Manager in order to fulfill client's custom technological or configuration reqeusts, while utilizing and communicating with both internal and external resources• Mapped out project plans including detailed to do’s with timelines• Configured the product against customer specifications• Provided revenue forecasting reports to sales and leadership management

SeatEngine is a SaaS startup based in Philly. SeatEngine provides services to comedy clubs, theaters, entertainment venues, and events by offering features such as an online ticket purchasing platform, a full customized website, onsite box office management, and an email marketing tool. My position at SeatEngine was complex. In addition to the owner, I was the first full time employee and helped to build the company from the ground up. I focused heavily on Sales and whatever else needed to be done. This included:• Identified and Built relationships with key decision makers to consistently exceed sales goals.• Reinvented how the team interacted with prospective clients by developing innovative and creative sales approaches.• Negotiated sales contracts.• Went on client visits across the USA to build relationships, support venue staff, and assist with onboarding.• Researched clients' business issues and goals to offer appropriate solutions.• Spearheaded expansion and development initiatives.• Achieved triple digit year-over-year growth in business base accounts.• Worked with the development team through two complete software redesigns.• Steered product development by listening to our customers and identifying features that were both beneficial to our current partners, as well as those that would grow SeatEngine in a meaningful way.• Identified new verticals, then determined how we will take action to pursue those markets.• Hired, trained, developed & managed the sales team. Oversaw sales people in Portland, LA, New York, and Philly. Also assisted in the hiring of our in-house development and customer support teams.• Handled all online marketing, including Google Analytics, Facebook, and Twitter.• Led sales forecasting, market trend evaluation, and segment strategies.• Identified and qualified customer needs, developed sales strategies, negotiated and closed profitable new accounts with an 85% success rate.

Bend, Or, Us

Oversaw all hotel activities related to sales, with the primary goal of making sure guests are satisfied, in order to stimulate new and recurring business.

Managed the Front Desk, Valet, and Phone Support Teams.

Oversaw all functions of this five-star timeshare resort.