• Spearheaded a strategic refocus leading to over $1MM in sales and a 200% growth in a team that includes XR and mobile developers, project managers, animators, 2D and 3D artists, writers, audio engineers, and QA testers.• Revitalized client relationships leading to the expansion of a single virtual reality (VR) psychology app into a 5-app VR suite, and a single-product augmented reality (AR) training app into a multi-product training platform localized to 16 countries and 12 languages while maintaining an average engagement time of 18 minutes and 50 seconds.• Led digital transformation and concept-to-launch product development of 7 mobile and virtual reality digital health products for university partners that entered clinical trials and federally funded research studies.• Attracted net new clients Paramount Pictures and Disruptive Technologies by offering 3D browser experiences and AR and gamified social media effects on TikTok, Instagram, and Snapchat. • Developed partnerships with 6 top event production companies and marketing agencies through an email campaign with an 85% open rate by AB testing sales prospecting tools and techniques. • Optimized internal workflows for hiring, payroll, budget forecasting, contracts, invoicing, and accounts receivable.

Delivered a diverse range of business and technical services / solutions in accordance with customer needs and specifications. Achieved outstanding customer satisfaction and success through constant communication, project management methodologies, business analysis, and creative problem solving.Key Achievements:* Designed custom event programs and managed live virtual interactive components of events across 10 states and five countries for an outdoor fitness company.* Led a realtor on communications and marketing strategy optimization: developed over 20 distinct marketing materials to expand network and reach top sales spot in brokerage.* Directed analysis of over $136B in 2017 congressional disaster appropriations and federal response programs for the Commission to Rebuild Texas and contributed to the Commission’s final report to the Governor.* Deployed multiple e-commerce websites using WordPress and Shopify to build brand positioning across multiple digital platforms and drive business growth.* Completed various technical and academic writing projects, led due diligence analysis for a growing investment portfolio, and assisted tech start-ups in identifying their market and focusing product development.

Optimized business and technological operations for health systems primarily by leading technical implementations including by creating and managing project plans, managing vendors, managing project resources and scheduling work assignments, setting goals and priorities, managing and escalating issues, gathering and ensuring ongoing stakeholder support, and ultimately being held responsible for both end-user and CEO and CIO-level client satisfaction. Reviewed, tracked, analyzed, and improved business operation and technical workflows, including hospital billing and quality assurance processes, technical support processes, and technical training processes and manuals. Key Achievements:* Planned and executed multiple technical projects, including new SaaS implementations, multiple-to-single database consolidation, interface implementations and local-to-SaaS migrations; completed deliverables within strict time, quality, and budget constraints and with high end-user satisfaction rates.* Supervised and coached project and vendor teams of up to 30 members, including initial resource identification and allocation, productivity monitoring, proactive identification and mitigation of possible delays, team performance evaluations, training needs assessments, and continuous documentation and team communication.* Recruited and mentored multiple junior consultants based in offices around the country and managed their annual goal setting process, project deployments, and monthly status reviews.* Navigated projects across a variety of both friendly and challenging client situations where success was not always the goal for all parties; focused heavily on stakeholder confidence and project success despite difficult environments.

Silicon Bayou News is the leading local source for technology, entrepreneurship, and venture capital news in South Louisiana. As Editor In Chief, I managed a team of over twenty contributing writers, the daily operations of the website and the strategic & financial direction of the business.During my time as Editor In Chief, I also penned over 100 articles and news stories.

As an ambulatory practice specialist and eClinicalWorks expert I served as both an analyst and project manager on a large scale eClinicalWorks EMR/PM implementation. Primary responsibilities included workflow analysis and re-design for medical practices, software training and optimization, vendor management, desktop support team management, creation and maintenance of project plans, and preparation of project status reports for C-level hospital executives.

As the project analyst for the Louisiana School Based Health Centers-Health Information Technology initiative I participated in the implementation of eClinicalWorks EMR/PM system in ten school-based health centers (SBHCs) throughout the greater New Orleans region. My work included the design and management of workflow-based software training and management of help desk staff, vendors, and project communication plans. The project included a variety of stakeholders who were involved through quarterly Scientific Advisory Committee meetings and Health Center Leadership meetings. The implementation also included a web-based collaboration tool for providers and health center staff which I designed, moderated, and created content for via Ning.com.

As an intern for the IS department I primarily worked under Benjamin Reece (Sr. Web Developer) and Robert Habans (GIS Specialist) on programs such as the Louisiana Campaign for Tobacco Free Living, STEPS to a Healthier New Orleans, and Stay Healthy Louisiana. I compiled annual reports on programmatic website traffic and effectiveness, coordinated web development efforts with core mission and programmatic goals, and assisted in maintaining 12 websites. A notable project I worked on was the "Dirty Habits" media campaign aimed at reducing smoking among college students, which was coordinated through TFL and utilized digital media from the Crush + Lovely studio.