• Received award for the Amazon leadership principle “invent and simplify” for creating processes around research-focused projects and reporting, which increased visibility of the team’s work to the larger organization.• Managed annual budget of 1.4 million for more than 30 projects across North America, Japan, and Europe.• Wrote and executed communications plan to increase the visibility of research results and "Voice of the Customer" feedback using reports, quarterly business reviews, newsletters, and customer spotlights.• Established and directed an agile delivery process for the global research team. • Managed vendor-run usability studies including screener survey, participant recruitment, vendor researcher selection, gratuity, and communications.

• Led strategic process and reporting initiatives for the Windows Design Developer team to ensure alignment of team’s vision, resulting in a more consistent and compelling user experience. • Instrumental in the formation and management of two Managed Service teams including reporting, prioritizing workloads, coordinating training, crafting team communications, and organizing morale events with Visual Studio, MS Office, and other internal tools.• Communicated status, accomplishments, insights, and recommendations to stakeholders and executives.• Managed user experience solutions for Windows Dev Center in partnership with designers, design developers, engineers, and stakeholders.

• Defined and deployed centralized governance for the Finance Projects Group to provide program management standards and compliance for more than 20 projects with an annual budget of 20 million.• Supported business and regulatory projects through the software development life cycle – from charters to post-mortems – using waterfall and agile methodologies.• Trained and advised product managers on best practices while ensuring required project standards were met.• Developed and maintained tools infrastructure using SharePoint and other applications, aiding internal communication and collaboration efforts.

• Assessed, reorganized and reconstituted the division’s intranet website, resulting in a 500% increase in active users and a 35% improvement in search effectiveness based on user surveys and gap analysis.• Mobilized 11 departments in the coordination, content creation, and release of a monthly global publication read by 5,000 employees.• Created and managed the “Lunch and Learn” program to increase internal continuing education. Expanded the program globally by the second year.• Bridged technical and business divisions in the collaborative creation of specifications, content, and products.

• Drafted forward-thinking project plans for clients’ websites based on analysis of content and future growth. • Converted website content to new platforms with an eye toward reformation of structure, data, and design.• Documented new content management systems and trained clients on use of final products.

• Promoted to production lead for team that built and published daily content for the MSN homepage.• Trained and wrote documentation for incoming producers.

• Developed business and functional specifications for client websites.• Established content, code, and style standards using HTML, ASP, JavaScript, and CSS.

• Created and maintained web pages for the Windows Media technical website.• Coordinated marketing requests with product managers, content creators, and designers.

• Managed all aspects of IT operations for main and satellite offices including recruitment of technology team.• Lead the reformation of company website and artwork database.

• Designed, developed and maintained code for internal customer account database and reporting tools.• Managed project from concept to release and instructed teams on use of final product.