Objective: Seeking a Management position in IT Infrastructure Management with areputed organization which utilizes my professional skills & provides me growthopportunities to reach its pinnacle.IT professional backed by 6+ years of versatileexperience in Project Management, IT Service Delivery Management, ApplicationSupport, Transition Management, Client Relationship Management and PeopleManagement.

Responsibility: Manage operational aspects of the Regional Team including knowledge management, coordination of resources andproject planning and delivery. Deliver cost-effective IT service & target 100% systems availability with agreed SLA's. Responsible for asset management (Of Respective Region), network & desktop support operations. Handling customer escalations & closing them within the committed time frame. Develop & establish operating policies, ITIL practices, internal controls & best practice approaches for computing andIT systems/services; evaluate overall operations of computing and IT functions & recommend enhancements.