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Cloud first, security focused, results driven, Global SVP of Technology and Strategy. I bring a listen first, stay curious, pursuit of excellence approach combined with a passion for the alignment of people, process, and best in class technology. Committed to continuous improvement and delivering customer-focused solutions that help elevate communication and engagement and align to support company mission, values, and goals. Extensive experience collaborating in start-up to Fortune 1000 enterprises across multiple industries, globally.Deep experience collaborating strategically and tactically across all areas of business. Expertise inspiring cross-functional teams on key initiatives and through major transitions such as SaaS ERP, AI CX, CRM, HCM implementations, rapid scale-up, mergers, acquisitions, IPO, and compliance (SOX, SOC, HIPAA, PCI) initiatives.Proud to be a passionate social impact advocate, coach, and mentor. A connected communicator with a growth mindset, sense of humor, and expertise building relationships, teams, and processes that scale.Some key achievements include:• Ground up build out of a Global IT and Security organization and secure remote work platform leveraging best in class cloud solutions.• Multiple successful B2B & SaaS implementations. A passion for customer success, garnering multiple customer service, and team awards for customer satisfaction.• IT leader for a successful startup as it grew from approximately 200 employees in the US to more than 8,000 employees in 15 countries • Technology leader for a strategic program designed to improve customer retention through engagement, process redesign, and new product innovation. Responsible for renewals, up/cross-sell opportunities valued over $100M • Spearheaded a strategic, digital transformation from process design, user testing, implementation and support of a custom Salesforce, service and mobile Fleet Management, IoT, ELD technology platform. • Successfully prepared companies for SOX audit, PII, and SOC compliance readiness programs. Strong experience with GDPR, PCI, and HIPPA compliance frameworks.• Collaborated with Sales & Marketing teams as the IT Executive partner helping to secure $60M in new business• Led team to help secure savings of $10M through the design, testing and implementation of a custom cloud-based inventory management and traceability system. Active volunteer, adventurer, and llama caretaker
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Global Svp Information TechnologyModsquad Jul 2020 - PresentSacramento, California, UsGround up build out of a cloud first, security focused Global IT application, operations, security organization. Infused a culture of continuous innovation and strategic partnership with internal/external teams to drive revenue, reduce cost, and increase service quality.
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Information Technology Leadership. Technology Program & Service Strategy Guidance.Wavewest Mar 2019 - Aug 2020Technology Operations and Service Strategy Consultant helping innovative organizations successfully build, grow, and lead Technology, Change, Implementations, Customer Success, and Services.
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Educational And Travel Sabbatical | Full Time ExplorerSan Francisco, Ca Jul 2018 - Mar 2019Transformational travel experience, learning a new language, pushing boundaries, volunteering, exploring new technology trends and skills with a focus on courses in Data Science, Design Thinking and Operations Management.
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Vp Technology Operations And ApplicationsStericycle Apr 2014 - Jun 2018Bannockburn, Illinois, UsManaged a 20MM technology budget and team of 5 direct, 35 indirect reports, 18 contractors and multiple cross-departmental project teams. Focused on IT Applications, Infrastructure, Systems and Go To Market strategy. The team collaborated with business leaders and external customers to reduce churn and redesign the way the division tracked and processed waste from quote to cash.• Managed a $15 million IT capital expenditure budget to deliver annualized recurring savings of $10+ million by implementing a cloud SaaS based order, field service, telematics, inventory tracking, and quote-to-cash solution• Led Salesforce.com based technology initiative to design, test, and implement an inventory tracking and receiving application addressing one of the largest post PSC acquisition challenges delivering a $10 million synergy under budget and ahead of schedule• Successfully collaborated with business partners and IT team to lead the technology and cultural integration for one of the largest acquisitions in Stericycle history through the migration of applications, infrastructure and financial systems• Participated in multiple M&A Technology due diligence events to to provide team, system, and process analysis and reporting -
Head Information Technology | Program ManagementPsc Dec 2007 - Apr 2014Houston, Texas, UsManaged a 4MM technology budget and a team of 8 direct reports, 25 indirect reports, and multiple cross-departmental project teams. Recruited as a management & technology strategy consultant, hired full time as Director of Information Technology and subsequently promoted to VP of IT. Oversight of programs, technology selection, contract negotiation, business processes streamlining, development, vendor and budget management, and integration of 3rd-party applications with proprietary systems for a company experiencing rapid growth through acquisition in a highly regulated industry. Provided external facing customer sales engineering role for major projects and led the design and testing of multiple systems with complex and unique project requirements.• Led the effort to consolidate more than 40 operating locations into a single inventory-management and order-billing system to save more than $600,000 annually.• Helped support more than $60M in new business collaborating with large retail customers as a technology strategy liaison to reduce churn, design products, project-management tools, and services to meet their specific needs.• Significantly increased Internal and external customer satisfaction leading a ground-up, strategic, technology transformation through the implementation of a SaaS and mobile-first IT business application and integration service platform. This project centralized the teams onto a single platform with consolidated metrics and dashboards to drive their daily activities and provided much-needed forecasting for business leaders.• Spearheaded a continuous improvement project team to develop and enhance mobile data capture, storage, and presentation of manifest data on hazardous waste. Listed as one of four inventors of a patent-pending process, responsible for savings of more than $1.5M supporting over $40M in sales, positioning the company as a technology leader in the industry. -
Head Of Information Technology And Operations | PartnerAffinity Neighborhoods Apr 2004 - Nov 2007Designed technology solutions and helped manage the daily operations of a double-bottom-line real estate investment fund to deliver exceptional investment rate of return (IRR) to investors. • Participated in the creation of multiple such funds, each in the range of about $500K, lasting approximately 1 year and achieving an average return of 25% while also significantly improving the environment and increasing the value of all properties in the neighborhoods in which the company invested.• Designed, tested, and implemented technology for R&D and implemented and maintained IT infrastructure.
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Strategic Technology ConsultantSystems Approach Nov 2001 - Apr 2004Technology Consultant, San Francisco basedConsulted on business-development, technology, and funding strategy for a number of startup companies. Example projects included:• Researching a technology based drug-approval process for a biotech startup • Facilitated development and design for a startup company focused on electronic trading systems.• Served on the advisory boards for a web development and e-loan company.
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Director, Information TechnologySpringstreet, Inc. Sep 1999 - Nov 2001Director, Information TechnologyHired to lead the technology transition during a quick turnaround and acquisition by Home Store, an online home-search firm partnered with Realtor.com. Developed the appropriate IT organizational structure and created a seamless development environment between multiple office locations. Helped shepherd the company through acquisition.
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Head Of Information TechnologyPeoplesoft, Inc. Aug 1992 - Sep 1999Austin, Texas, UsHead of Information Technology, 1996–1999Led 10 direct reports and 90 indirect in the design of a global information technology and internal customer-service organization. Built a model organization implementing and integrating the company developed enterprise software while also collaborating with the external sales team to help close major sales. • Spearheaded multiple initiatives that included design and implementation of business systems, corporate and customer training technologies, help desk automation and infrastructure, database administration, disaster recovery systems, office automation and information workflow, document management and recruiting.• Instrumental in developing systems that led to the company’s expansion into 15 countries and to employ more than 8,000.Manager, Information Technology, 1993–1995Hired to create an information technology department with responsibility for corporate application deployment and management reporting.• Recruited and led a 4-person team to successfully implement PeopleSoft Financials and HR ahead of schedule and budget. • Designed and implemented integration workflow to decrease employee onboarding times from 3 days to 4 hours.• Supported multiple successful sales presentations as a technical sales consultant.• 2nd Outstanding Contributor Award for Creativity and Dedication.Technology Services Consultant, 1992–1993Led a fast-track implementation team, reducing software implementation times by more than half.• Outstanding Contributor Award.
Mark Olsen Skills
Mark Olsen Education Details
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Willamette UniversityMathematics And Computer Science
Frequently Asked Questions about Mark Olsen
What company does Mark Olsen work for?
Mark Olsen works for Modsquad
What is Mark Olsen's role at the current company?
Mark Olsen's current role is Global Strategy and Information Technology Leader..
What is Mark Olsen's email address?
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What is Mark Olsen's direct phone number?
Mark Olsen's direct phone number is +141551*****
What schools did Mark Olsen attend?
Mark Olsen attended Willamette University.
What skills is Mark Olsen known for?
Mark Olsen has skills like Business Analysis, Process Improvement, Vendor Management, Strategic Planning, Change Management, Team Building, Business Planning, Business Intelligence, Problem Solving, Business Strategy, Sql Server, Customer Relations.
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