Mark Olsen Email & Phone Number

Sacramento, California, US

Ground up build out of a cloud first, security focused Global IT application, operations, security organization. Infused a culture of continuous innovation and strategic partnership with internal/external teams to drive revenue, reduce cost, and increase service quality.

Technology Operations and Service Strategy Consultant helping innovative organizations successfully build, grow, and lead Technology, Change, Implementations, Customer Success, and Services.

Transformational travel experience, learning a new language, pushing boundaries, volunteering, exploring new technology trends and skills with a focus on courses in Data Science, Design Thinking and Operations Management.

Bannockburn, Illinois, US

• Managed a 20MM technology budget and team of 5 direct, 35 indirect reports, 18 contractors and multiple cross-departmental project teams. Focused on IT Applications, Infrastructure, Systems and Go To Market strategy..
• Managed a $15 million IT capital expenditure budget to deliver annualized recurring savings of $10+ million by implementing a cloud SaaS based order, field service, telematics, inventory tracking, and quote-to-cash.
• Led Salesforce.com based technology initiative to design, test, and implement an inventory tracking and receiving application addressing one of the largest post PSC acquisition challenges delivering a $10 million.
• Successfully collaborated with business partners and IT team to lead the technology and cultural integration for one of the largest acquisitions in Stericycle history through the migration of applications.
• Participated in multiple M&A Technology due diligence events to to provide team, system, and process analysis and reporting

Houston, Texas, US

• Managed a 4MM technology budget and a team of 8 direct reports, 25 indirect reports, and multiple cross-departmental project teams. Recruited as a management & technology strategy consultant, hired full time as.
• Led the effort to consolidate more than 40 operating locations into a single inventory-management and order-billing system to save more than $600,000 annually.
• Helped support more than $60M in new business collaborating with large retail customers as a technology strategy liaison to reduce churn, design products, project-management tools, and services to meet their specific.
• Significantly increased Internal and external customer satisfaction leading a ground-up, strategic, technology transformation through the implementation of a SaaS and mobile-first IT business application and.
• Spearheaded a continuous improvement project team to develop and enhance mobile data capture, storage, and presentation of manifest data on hazardous waste. Listed as one of four inventors of a patent-pending process.

• Designed technology solutions and helped manage the daily operations of a double-bottom-line real estate investment fund to deliver exceptional investment rate of return (IRR) to investors.
• Participated in the creation of multiple such funds, each in the range of about $500K, lasting approximately 1 year and achieving an average return of 25% while also significantly improving the environment and.
• Designed, tested, and implemented technology for R&D and implemented and maintained IT infrastructure.

• Technology Consultant, San Francisco basedConsulted on business-development, technology, and funding strategy for a number of startup companies. Example projects included:
• Researching a technology based drug-approval process for a biotech startup
• Facilitated development and design for a startup company focused on electronic trading systems.
• Served on the advisory boards for a web development and e-loan company.

Director, Information TechnologyHired to lead the technology transition during a quick turnaround and acquisition by Home Store, an online home-search firm partnered with Realtor.com. Developed the appropriate IT organizational structure and created a seamless development environment between multiple office locations. Helped shepherd the company through.

Austin, Texas, US

• Head of Information Technology, 1996–1999Led 10 direct reports and 90 indirect in the design of a global information technology and internal customer-service organization. Built a model organization implementing and.
• Spearheaded multiple initiatives that included design and implementation of business systems, corporate and customer training technologies, help desk automation and infrastructure, database administration, disaster.
• Instrumental in developing systems that led to the company’s expansion into 15 countries and to employ more than 8,000.Manager, Information Technology, 1993–1995Hired to create an information technology department with.
• Recruited and led a 4-person team to successfully implement PeopleSoft Financials and HR ahead of schedule and budget.
• Designed and implemented integration workflow to decrease employee onboarding times from 3 days to 4 hours.
• Supported multiple successful sales presentations as a technical sales consultant.