Zuzanna Molska Email & Phone Number

Warsaw, Mazowieckie, Poland

- Supporting the process of data modeling,- Analyzing data between layers using Excel, Databricks and PowerBI,- Ownership of dashboards in PowerBI,- Supporting process optimization in the team,- Regular BA tasks as requirement elicitation, documentation, stakeholder management, etc.

Warsaw, Mazowieckie, Poland

- Requirements/business issues gathering and elicitation - Stakeholder management, building relationship and cooperation- Prioritization of the backlog - Refinement of Product Backlog Items - Troubleshooting in relation to bugs and incidents Coordination of the solutions with the vendor - Solutions Testing - Creation and maintenance of solution documentation - Resolving issues and implementing changes that do not require development skills

• Identifying, reporting and tracking the reported issues and business gaps of Banqup platform for the Polish market,• Managing communication between team in Warsaw and Project Management in Belgium,• Managing cooperation with external PR and Ecommerce teams, overseeing marketing efforts,• Overseeing the internal translations of the platform and its complimentary elements (from English to Polish),• Overseeing the internal translations of marketing collateral and other materials from English to Polish,• Supporitng the recruitment processes for the project.

• Freelance project.• Creating documentation for IT project.• Managing documentation in Confluence.• Gathering business requirements.• Constant contact with project management, developers, graphic designers andbusiness representatives.

Warszawa, Woj. Mazowieckie, Polska

Supporting Program Managers in delivery of projects in alignment with customer needs and standards.• Document management support which requires high quality time management skills, attention to detail as well as handling sensitive information in a confidential and respectful manner.• Collaborating with various teams across the account to align correct implementation of processes.• Utilizing strong writing and research skills.• Keeping data quality on the highest level, building trust in reliability of my team andmyself.• Proactively searching for risks and offering mitigation plans.• Exhibiting problem-solving attitude, prioritizing communication to improve qualityof all processes and seamless project delivery.• Presenting a can-do attitude towards all tasks, including new and/or unusual ones.

Warsaw, Masovian District, Poland

• Acting as first point of contact for technical and best practice advice on company-wide used software as well as daily routines for employees of all levels.• Acting as a source of daily business knowledge for our IT project management and testers.• Creating, gathering, updating and distributing project related documentation, including manuals and release notes.• Supporting implementation of new software by training Customer Service teams, local offices, managers, Sales teams and other employees across the company.• Gathering in Confluence change requests from users. Discussing possible solutionswith all stakeholders to find a reasonable and feasible middle ground.• Creating Jira tickets and linking them to documentation in Confluence.

Warszawa, Woj. Mazowieckie, Polska

I have an extensive experience as a Group Training Manager, specializing in software trainings, as well as those regarding company’s structure and processes. I conducted trainings for individuals and groups up to 10 people, they took place in Warsaw as well as abroad. I speak fluent Polish and advanced English (C2). Some of my responsibilities were creating materials and manuals, keeping up with rapid growth of all departments.

Warszawa, Woj. Mazowieckie, Polska

• Direct Customer Service.• Customer Service through phone and e-mail.• Managing reservations, resolving issues, support of sales teams in other countries.• Filling in for colleagues in offices located across Europe.• Showing a proactive attitude and genuine care towards customers.• Acting in my team's best interest, following and providing guidance.

American Studies

Full time studies in English

Policealna, Asystent Kierownika Produkcji Filmowej

Communication, Journalism, And Related Programs