Mo Lv Email & Phone Number

• assisting team manager in client visits preparation, like pre-visit research, presentation materials, etc.• executing market mapping and delivering market research reports to communicate and explain market information with clients. • participating in client visits/ calls to understand clients’ strategic needs and accordingly sourcing the suitable candidates to fill the position in a tight period. • proactive maintaining the relationship with candidates via regular meeting, monthly letter, and festival greetings etc. The experience further develops her communication and rapport building skills at all levels with clients and senior candidates. It also enhances her market research skills and commercial awareness.

Birmingham, United Kingdom

• working as a salesperson to help with customer ordering, inquiries, store maintaining in busy season.• supporting layout modifications with visual merchandisers and interior designers including strategic displaying, decorating, sewing, drilling, lighting etc. I learnt all hands-on skills in one week and fully applied layout strategies into every independent task.• collaborating with sales, marketing and interior design teams, I led ‘Billy bookcase studio’ research by adopting new research methods and discovered problems regarding products display and customers’ shopping experience. My constructive advices were adopted in future plan.• taking responsibility of ‘living-room visitors research’ to prepare rebuilding project. I set up a well-structured action plan and organized co-workers together to establish a shopping habits tracking system. I also solely completed 50 visitor questionnaires and mapped 500 customer flows within 9 days. The final reports I generated with analysis and recommendations were widely considered and also publicized in annual area meeting for rebuilding preparations.This UK store-based working experience demonstrated her adaptability to a totally new fast-paced environment. It not only enhanced her communication and commercial awareness, but also practised her analysis, business report writing and project management skills.

London, United Kingdom

• planning daily guest accommodation and maintaining efficient and effective information flows between guests and internal departments to fulfil guest request, and provide access to hotel service promptly.• supporting guests’ check-in and check-out with courtesy to leave good first and last impression of hotel.• actively promoting membership card and up-selling offers including breakfast vouchers, dinner vouchers, and room upgrading etc. I became the ‘Best Upseller’ since the second month I joined the team and also achieved a zero breakthrough of dinner vouchers sales.• being responsible for bookkeeper and cashier duties, including maintaining a cash drawer, preparing bank deposits, posting charges, calculating final bills and collecting payments.• independently handling with guests’ complaints to ensure problems resolved and being aware of their potential needs. I made nice surprises and showed special gestures to make guests’ stay memorable.Awards/ Honors: October, 2012 Team Member of the MonthThis opportunity enhanced her communication, administration, problem solving and sales skills. She also learned proper courtesy and socializing skills to engage effectively with different types of people.

Shanghai City, China

• taking initiative to provide an effective analysis and a task-orientated proposal of an e-commerce system, which was adopted saving 600 Pounds annually. It also increased the average page-viewing rate by 12%. This required great self-activation and analytical skills.• by providing convincible business data, I drafted a letter of request to the US headquarters to establish an online communication system, which would effectively increase the flow of information and a more flexible platform to interact with online customers. I successfully introduced this system to the company.• exploring and establishing an online store on the biggest Chinese e-commerce platform. I collaborated on a customer analysis and online competitors’ analysis to provide a holistic marketing strategy.• designing customer-oriented advertisements for exhibitions and magazines.• supporting functions such as Translations and Foreign Customer Service,This experience trained her to be an online marketer and designer by developing self-learning, analytical, communication, presentation and problem solving skills in a real business context.

Master Of Science (M.Sc.), Advanced Management Practice, 1:1

Core Modules: Operations, Projects and Supply Management, Leading and Managing Change, Business and Society, Research in Organisational.

Bachelor Of Arts (B.A.), International Business Managment, 2:1

Activities and Societies: Students in Free Enterprise (SIFE) 2008: Awarded Dean’s Scholarship for academic achievement