Mo S. Email & Phone Number

Minneapolis, MN, US

Long Beach, California, United States

Saint Cloud, Minneasota

Regional Analysis at CentraCare Health System, respond to technical support via service now system, telephone, email, and face to face, Solved technical issues using remote management tools and best practice procedures. Document and record solutions to assist with knowledge transfer to other team members. Image computers, laptop, desktop and verify the.

Minneapolis, Minnesota

• Maintained, inspected and trouble shoot biomedical equipment including parts inventory and tracking system while on site
• Prepared required document and trained nurses and doctors on the use of Olympus CV- 160’s, 180’s 190’s, Ebus, EUS, Storz, Pentax, Stryker, C-ARM and FusePanel SD
• Educated and assisted other Biomed on site and assisted technicians on simple and intricate repairs, remote assisted clients on hardware testing prior to go live of medical software
• Plan and manage all travelling cost and arrangement to customer sites to include air travel, car rentals and hotel accommodation while away from home office (travel 90%)
• Manage and build positive relationships with project stakeholders, clients, third parties, vendors, and other customers
• System, installation, implementation, configuration of clinical and non- clinical application support software updates, and patches

Minneapolis, Minnesota

• ProVation Medical Endoscopy GI Implementation. System, Installation, implementation, configuration of clinical and non- clinical application support software updates, and patches.
• Manage and build positive relationships with project stakeholders (clients, third parties, vendors, and other customer; example at Claremore Regional Hospital in OK; I went above and beyond trouble shooting the.
• Provide technical support Tier 1 & 2. On hardware and maintenance support and troubleshooting devices integrated with ProVation Medical systems.
• Engage in project meetings to review expectations of client’s key project milestones ensuring on time delivery and execution and share timely communication of risks and/or issues of project deliverables to internal and.
• Serve as primary point of contact during implementation on projects for client support, to including resolving problems, explain products and services, provide direction on appropriate software usage, troubleshooting.
• Develop and share with client’s documentation for project, hardware system installation implementation, configuration, testing and training users while at customer site.

Saint Cloud, MN

Responsible for providing telephone, E-mail and on-site troubleshooting for customers using Wolters Kluwer Financial Services digital products. Identifies and handles customer inquiries, resolves customer problems, educates customers on products and services and matches product benefits with customer needs.Support and participate as an operational subject.

Saint Paul, Minnesota

Collect residential property tax dataCreate vectors of recent property improvementsAnalyze property topography using GIS tools (GeoCortex, Google Earth) Interaction with internal and external customers on a daily basis.Post characteristics, valuation, and classification data to assessment rolls.Process information and checked status of updated permit due.

Saint Cloud, MN

• Inbound and outbound calls, manage receivables of customers with delinquent accounts Build spreadsheets for liquidations and collection strategies.Negotiate payment plans and settlements with debtors.Working with the.

Bachelor'S Degree, Business/Commerce, General, 3.4

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services, Senior

Activities and Societies: Liberian Student Association Blood Drive Event Coordinator, Target Volunteer Council Increased volunteer.