Monique James Email and Phone Number

Responsibilities:Serve as on the ground point of contact for the client’s change management and project leadsPartner with the senior consultant and client executives to develop tools, presentations, and plans for effective change managementGather and synthesize organizational data through interviews, surveys, document review, etc. to develop a holistic picture and change planSupport the project management and coordination of multiple change initiatives, including new system implementation, process design, organizational design, and moreSupport change management training and workshop by designing materials and supporting the facilitationResearch and apply change management frameworks and tools in support of ongoing change initiativesGuide and train client employees on the effective use of change management tools and resources

Provide consultation and coaching support for senior leaders in the areas of organizational culture, organizational design, and strategic, systematic, and behavioral change initiatives.Assess, collect data, perform analysis and design changes that will enable the organization, departments, and teams to meet business and performance demands efficiently and effectively.Design and deploy tools that enable team leaders to create the best environment for their employees.Identify and design retention strategies, working collaboratively with HR Support teams and senior leaders to identify and address areas of turnover.Provide end-to-end employee lifecycle management for a team of five diverse professionals to include recruitment, onboarding, individual and team development, capacity planning, budget management, and performance management.

Delivered over 20 employee-focused change management and training programs to ensure transparency, stability, and growth resulting in 5% QoQ increase of employee satisfaction scores, after organizational restructure. Responsibilities • Drive the organizational transformation for teams, partnering with HR and senior leaders. Deliver on the suite of team-focused initiatives. • Design and utilize organizational behavior related techniques to help strengthen the matrix organization globally. • Drive discreet strategic initiatives to support employee effectiveness. • Conduct research studies to understand employee sentiments and satisfaction. • Design resilience and mental health awareness programs in partnership with Employee Relations and Human Resources. • Deliver organizational and leadership development. • Support the organizational change initiatives, taking on projects that advance our efforts for employee engagement and satisfaction. • Drive project level activities within strategic guidance in support of organizational change management. • Work cross-functionally and globally with internal organizations across Twitter to execute and drive partnerships. Skills Used • Analytical thinking – Analyze information to assess businesses, personnel, and departments to determine what is working and what can be improved. • Personnel development – High level of familiarity with business strategies and techniques for improving efficiency, enhancing employee performance, and streamlining operations • Research skills – Research industry best practices, organizational development theories and frameworks to be applied for the business needs. • Leadership – Application of vision, strategy, influence, and passion to motivate teams and peers to participate in change. • Communication skills – Effective written and verbal communication for the appropriate level of audiences (Executives, Managers, and Individual Contributors).

•Serves as Agile Coach for four separate engineering delivery teams. •Developed strategy to transform individual product ownership into a collective team delivery model using Agile Project Management practices. •Provided introductory training on Scrum and Kanban methodology. •Developed organizational Agile strategy to synchronized best practices and definitions.•Directed a flawless, upgrade of an enterprise portal framework. This project created the foundation for future web application development strategy, integration, and improve user experience. •Worked with key stakeholders and executives to coordinate quality assurance, testing, and release management activities, resulting in zero major incidents during stabilization. •Led the global, 21-member team of cross-organization engineers to implement network security solutions. This multi-release project delivered increased network security and improved user experience for all employees. •Through risk management and early reporting, all project delivered on schedule without stabilization issues.

• Frequently complimented by clients for quick responsiveness, work ethic, and effective technical solutions to improve business processes. • Utilizes client relationship management skills to gather true requirements, balance expectations, and ensure service satisfaction. • Conduct necessary coordination between clients and technical support personnel as needed.• Analyze and integrate business functions and activities of an enterprise. • Implement services through the phases of an enterprise information engineering life cycle. • Apply sound engineering logic and principles in a methodological approach to describe and communicate business needs. • Collaborates with business and technical experts to define solutions integrating business and technology applying a data centric value chain. • Drives change to business guidance and operations to implement effective and efficient outcomes. • First level response for end-user support requests submitted through the helpdesk system. • Provide primary SharePoint support for end-user requests.• Escalate and triage tickets based on complexity and workload to next tier helpdesk support providers. • Conduct necessary coordination and hand-off between end-user and other support personnel as needed.• Support re-architecture of look and feel for the intranet site collection to include building workflows, InfoPath forms, and custom web parts.

• Provide subject matter expertise on all Operations applications and collaborative tools. • Identify and validate Communications / IT baseline and mission specific tasks for the joint operations area. • Facilitate internal and external information flow throughout the Operations Department. • Recommend improvements on the knowledge and information sharing procedures. • Monitor the status of collaborative tools use and operation and report the status to the Government.• Conduct collaborative tools training for over 90 personnel in coordination with the Joint Operations Center training manager. • Design, maintain, and integrate the Operations Department Intranet portal with the higher headquarters.• Facilitate cross-posting of relevant information between network domains. • Provide status on the Common Operational Picture/Geospatial Information Systems COP/GIS activities and requirements. • Draft, for government review, the Information Management Plan (IMP) and Communications Exercise (COMMEX) Letter of Instruction (LOI).• Provide recommendations for improvement of information exchange policies and processes. • Produce training and management plans, instructional documentation, simulations, videos, and standard operating procedures related to the operational training cycle, unexpected events.

• Provide seamless, secure, consistent and dynamic information systems at all levels of command and for any situation. • Subject matter expert in planning, installing, integrating, operating and maintaining the voice, data and information systems, services and resources. • Plan and execute all aspects of communication.• Manage task staffing for subordinate personnel.• Responsible for easily-accessed document sharing, calendar and task tracking through SharePoint 2007.• Responsible for all customer service, information assurance and security procedures for approximately 500 employees and over 1500 IT systems. • Control and maintain physical storage of media in accordance with policies and procedures as the Information Security and Information Assurance Officer.• Manage communication and information systems by conducting monthly replication, server and software updates, and vulnerability assessments. • Responsible for preparation, training, maintenance, health, welfare, and accountability of over 100 personnel as well as over 60 million dollars’ worth of communication equipment. • Responsible for ensuring the group readiness to relocate anywhere in the world within 96 hours and provide telecommunications during disasters or threats. • Manage the procurement, reception, installation, and maintenance contracts for the construction of two headquarters' IT and telecommunication equipment in two countries.• Assist with the planning and implementation of a computer network. • Control the physical storage of notebook computers and all associated hardware. • Develop hardware estimates for cost benefits analysis of a feasibility study. • Troubleshoot hardware, software, and LAN/WAN problems to include switches, computers, laptops, individual user account issues and application problems.