Gabriel Mombach Email & Phone Number

Portugal

Porto, Portugal

- Identified and executed upsell and cross-sell opportunities, generating over €30,000 in new revenue;- Managed 50-60 client accounts from Portugal and Brazil, ensuring optimal performance and swiftly resolving issues;- Delivered comprehensive training and support to 50+ clients, increasing their platform utilization;

Porto, Portugal

- Generated key business reports on Churn, Inactivity, and NPS, providing valuable insights that contributed to new business strategies;- Designed and implemented an innovative Digital Customer Success strategy that improved overall customer experience and satisfaction;- Led a successful Inactivity initiative that effectively re-engaged dormant customers and increased retention rates;

São Paulo, São Paulo, Brasil

- Proactively engaged customers, identifying and capitalizing on upsell and cross-sell opportunities, resulting in a R$50,000+ increase in revenue;- Developed a Health Score approach, improving customer satisfaction;- Managed complex projects from inception to completion, driving cross-functional collaboration and ensuring client satisfaction, resulting in successful outcomes for major clients;- Progressed from Customer Success Analyst to Management, leading the team in driving revenue growth;

São Paulo, São Paulo

Joinville, Santa Catarina

Santa Maria, Rs

Seleção de pessoas para compor o quadro de alunos da escola, a partir de perfil específico identificado em processo de seleção.

Especialização, Meio Ambiente E Sustentabilidade

Bacharelado Em Ciências Econômicas

Erasmus, Economics & Management

Activities and Societies: Participação em algumas cadeiras com aluno integral e também como aluno-ouvinte.Intercâmbio cultural