- Developed and executed a performance management program to enhance employee productivity.- Formulated and established the company-wide code of conduct, ensuring ethical standards and fostering a positive work environment.- Implemented disciplinary stages to maintain accountability and enforce company policies.- Spearheaded the integration of a self-video recording one-way interview as the first recruitment stage, streamlining candidate filtration and saving time.- Conducted headhunting efforts to secure top managerial talent from leading global employers.- Successfully expanded the company's workforce by 50% across various departments.- Designed and implemented an efficient internal recruitment process, collaborating closely with hiring managers.- Conducted thorough internal investigations and made critical decisions based on investigation outcomes, ensuring compliance and resolving issues effectively.

- Responsible for alignment across the client's business on strategy/creative, shared growth opportunities, and the overall financial health of the accounts- Build and sustain relationships with clients, and become the client's trusted strategic marketing partner.- Manage and develop a confident team of direct reports that oversee the health of the accounts.- Give guidance and feedback to the Account Management team on the execution of deliverables.- Manage strategy and thought leadership for the client, as well as deliverables and communication across the account- Look beyond the day-to-day needs of assigned accounts; ensure the long-term stability and growth of the relationship and revenue.- Oversee client financials and account profitability.- Provide leadership on agency delivery; ensure all deliverables are produced on time, on budget, and meet the client's expectations.- Become fluent with the client's business and provides strategic leadership to grow the assigned programs within the client organisation.

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Responsible for building and maintaining a portfolio of digital marketing client accounts. As well as the point of contact for internal support teams – and lead multichannel communication campaigns to achieve client goals. This is a management position, and though it varies from agency to agency, digital account managers typically report directly to the executive directorDigital account managers have a passion for people and a comprehensive understanding of the digital marketing realm. Can easily build rapport with new and existing clients, translate client needs into actionable campaign strategies, and demonstrate the following skills:• Communication skills – communicating thoughtfully, accurately, and efficiently is necessary for establishing relationships; corresponding in person, over the phone, or through email; making presentations; and writing comprehensive reports• Project management – managing digital accounts means juggling multiple clients, campaigns, teams, and departments. Good project management skills are needed to balance such a heavy workload and give each client the care and attention they require• Presentation skills – part of a digital account manager’s job is to secure new clients, something often achieved through pitches and presentations. A successful digital account manager knows how to deliver an engaging presentation tailored specifically to the client• Personnel management – on top of managing clients, digital account managers work with teams to create, implement, and maintain effective communication campaigns. Someone with proven personnel management skills can effectively delegate tasks, motivate staff to excellence, and coordinate activities with peak efficiency

Led the team through the launch of the national mega project in North Coast’s New Alamein city, North Edge Towers, which is the first project to be launched in the new city with annual digital advertising budget of EGP 2,000,000:- Responsible for profitability for a specific group of accounts and represents the agency at the community level.- Build and expand relationships with existing clients.- Develop strategy for the retention and growth of the existing client base.- Individually responsible for managing mentioned key accounts.- Insures the timely development and execution of plans, campaigns, and projects to assureearnings, growth, and profit goals are achieved.- Plans, develops, and defends budget recommendations, work goals and measurementsnecessary to provide both quality and profitable service to Clients.- Executes duties and assignments as directed in compliance with corporate guidelines andobjectives.- Maintains open and complete communications of Client issues with functional leaders andcorporate management.

Dedicated team for Careem due to the massive scope of work as their only advertising channel is via digital running multiple campaigns in parallel and having three to four promotions per week.- Maximized the scope of work for Careem in the agency which resulted in doubling themanagement fees from 25k/month to 50k/month- Prepare digital and community building strategies.- Provide day-to-day supervision and execution of client campaigns including (and not limited to) social media channel and community management, content creation, digital public relations, promotions, partnerships, blogging, online events, etc.- Manage team resources and work closely with the Senior Account Manager to ensurecampaigns are on strategy, time and targets. • Keep being updated with the social media trends and proactively plan for ongoing campaigns based on the social mood of the community.- Ongoing account monitoring and preparing reports & feedback sessions. • Offer key insights for improving strategies to enhance results

The Squared Online Certificate in Digital Marketing is a course with a real impact for its students and their understanding of the vast digital landscape and how it can be used y employers. The award-winning marketing program has been crowd sourced by leading employers to meet the need for high caliber digital talent and leadership.Course content:The digital change on consumer and brand behaviorDigital disruption, innovation, and business planning in the commercial sphereHow brands deliver engaging digital marketing strategies across customer journeyGoogle AnalyticsFuture in technology including wearables, mobile, contactlessThe course provides:Expert speakersContinuous assessmentOnline activitiesAccredited CPD providerGroup projects

Team Management:• Managed a team of 5 recruiters and a social media virtual team of 4 members ensuring that they meet their targets and KPIs by providing them with performance management support through regular team and individual face-2-face communication meetings. Sourcing:• Proactively built and maintained a strong external pipeline by recommending new prospected sourcing channels as well as using available channels which decreased time to hire by 43% and increased fill in rate to reach 98%• Delivered induction sessions to 20+ new starters on monthly basis• Conducted Competency Based Interviews (CBI’s) for the candidates, who pass the phone interview, to evaluate their knowledge, skills and abilities• Acted as a consultant to the Hiring Managers to ensure consistency and calibration.• Launched iCIMS, the global recruitment online system, on a local level and acted as the SPOC for project implementation and feedback to group.

Launched the Employer branding function in the company, as I developed and managed portfolio of mass sourcing channels and employer branding campaigns according to a specific advertising budget such as and not limited to: online recruitment, Employment Fairs, University Relations, Awareness Sessions and Career Counselling Events at Universities. Also launched the Teleperformance Egypt Facebook page along with the Marketing department handling all recruitment activities and customer interactions through the page.I Supervised and managed the leads team through monthly coaching, provision of on target feedback, counselling and recognition to ensure the achievement of KPIs and Targets.

Manage clients’ relation when launching a new project; such as personnel planning, calibration sessions, benchmark setting, end to end recruitment & selection and daily reporting. Awarded a certificate of recognition from the CEO for delivering the best calibre to the company’s platinum client, and was awarded twice as the department’s “Employee of the Month”

• Provide customers with technical support and troubleshooting over the phone.• Raise repair service requests for faulty units and follow-up with repair requests using SAP system.• Provide E-mail support for technical and systematic workflow inquiries.• Achieve call handling KPIs, targets and standards to ensure Customer Satisfaction.