Mo'Men Mahmoud Email & Phone Number

Dubai, AE

Cairo, Egypt

* Client Onboarding and Support: Successfully onboarded clients, guiding them through the initial setup, product training, and deployment phases. Established a structured onboarding process that reduced client onboarding time.* Account Management: Managed and nurtured relationships with a portfolio of [25] key accounts, becoming the primary point of.

Cairo, Egypt

* Customer Support: Handle customer inquiries and complaints via phone, email, and chat, ensuring timely resolutions.* Outbound Communication: Make outbound calls to address customer needs, concerns, and gather feedback.* Active Listening & Solutions: Actively listen, clarify, and resolve issues, diffusing frustrated customers when needed.* Sales.

Sixth Of October, Al Jizah, Egypt

* Team Leadership: Oversee and guide the chat support team, ensuring efficient and accurate handling of customer queries via live chat.* Subject Matter Expertise: Provide in-depth knowledge and solutions for complex chat-based inquiries, serving as the go-to expert for team members.* Performance Tracking: Monitor team performance metrics (e.g., chat.

Cairo

* Lead Team: Manage a team of technical advisors to ensure efficient resolution of technical issues and high-quality service delivery.* Provide Expertise: Act as the main point of contact for escalated technical issues, offering solutions related to Malomatia’s products and services. *Monitor Performance: Track team performance metrics and implement.

Pyramids Height

* Manage Postpaid Complaints: Handle customer complaints related to postpaid billing, payments, service disruptions, and account management within Orange’s product and service portfolio.* Provide Empathetic Support: Actively listen to and empathize with customers, offering clear explanations of Orange’s services and resolving issues efficiently.* Technical.

Bachelor'S Degree, Tourism Guide

Copc, Excellent

Mind Mapping & Stress Awareness