In addition to my Day-to-Day tasks of following up on the new sales/marketing generated leads, engaging in meetings with prospects, providing presentations about the offered services, and collaborating in the account management and collection activities, I managed to perform the following actions:- Conducted under the direct supervision of the top management market research and analysis to identify emerging trends, opportunities, and potential clients, ensuring a competitive edge in the HR… Show more In addition to my Day-to-Day tasks of following up on the new sales/marketing generated leads, engaging in meetings with prospects, providing presentations about the offered services, and collaborating in the account management and collection activities, I managed to perform the following actions:- Conducted under the direct supervision of the top management market research and analysis to identify emerging trends, opportunities, and potential clients, ensuring a competitive edge in the HR services sector.- Led cross-functional teams in the creation and implementation of targeted marketing campaigns, resulting in increased brand visibility and client engagement.- Utilized a consultative sales approach to understand client needs, customize solutions, and foster long-term, mutually beneficial relationships.- Monitored key performance indicators (KPIs) and metrics, providing data-driven insights to inform strategic decisions and optimize business development initiatives.Collaboration and Leadership:- Collaborated with internal teams, including operations, marketing, and client services, to ensure seamless delivery of services and exceed client expectations.- Mentored and trained a high-performing business development team, fostering a culture of innovation, accountability, and continuous improvement.- Supported in the development of the operational documents like contracts, proposals, services presentations, and company profile.Key Achievements:- Successfully increased client acquisition by 15% within 1 year.- Paving the road in creating 3 new channels of leads generation and prospects locally and regionally.- Developed and executed comprehensive business development strategies, resulting in attaining more than 65 contracts and partnerships with top organizations in Egypt, GCC, and Eastern Europe.- Established and nurtured key relationships with industry leaders, securing 4 partnerships in Technology, Medical, Financial, and HR sectors. Show less

- Generating local and offshore prospects and offer the best solution based on the required service to be provided, and working on expanding the services offered to existing clients.- Managing the relationship with the existing clients through continues communications channels and monthly, quarterly, and yearly surveys and evaluation.- Handling the implementation and deployment phases of new accounts by planning and executing the required tasks with all the involved parties and… Show more - Generating local and offshore prospects and offer the best solution based on the required service to be provided, and working on expanding the services offered to existing clients.- Managing the relationship with the existing clients through continues communications channels and monthly, quarterly, and yearly surveys and evaluation.- Handling the implementation and deployment phases of new accounts by planning and executing the required tasks with all the involved parties and stakeholders, then monitoring and closing the tasks to the operations teams to deliver and operate the service as desired by the clients.- Opening new markets and help in increasing the company's market share by suggesting partnerships and cooperation programs with other firms. Show less

- Responsible for client relationship management, which includes conducting orientation for the new client on our services, methodologies, and implementation processes, and handling the new requests from existing clients - Coordinating and managing the communications between stakeholders from different departments to support the pre sales or operations flow regarding any request received from the client.- Supporting the marketing and SM Teams by managing the documentation of the main… Show more - Responsible for client relationship management, which includes conducting orientation for the new client on our services, methodologies, and implementation processes, and handling the new requests from existing clients - Coordinating and managing the communications between stakeholders from different departments to support the pre sales or operations flow regarding any request received from the client.- Supporting the marketing and SM Teams by managing the documentation of the main events, meetings, and agreements with key accounts Show less

- Managing the sales pipeline for offshore and local potential clients and prospects with the sales team.- Generating new offshore and local prospects and guiding them to the perfect solution matches their requirements and budget by applying business assessments - Handling the project management during the implementation and the deployment phases of new accounts by planning and executing the required tasks with all the involved parties and stakeholders, then monitoring and closing the… Show more - Managing the sales pipeline for offshore and local potential clients and prospects with the sales team.- Generating new offshore and local prospects and guiding them to the perfect solution matches their requirements and budget by applying business assessments - Handling the project management during the implementation and the deployment phases of new accounts by planning and executing the required tasks with all the involved parties and stakeholders, then monitoring and closing the tasks till it handed over to the operations teams to deliver and operate the service as desired by the clients.- Managing Customer Relationships with the existing clients through continues communications channels and monthly, quarterly, and yearly surveys and evaluation.- Overviewing the operational reports of the involved parties and conduct brainstorming and training sessions to maintain achieving the business objectives- Opening new markets and help in increasing the company's market share by suggesting partnerships and cooperation programs with other firms. Show less

- Generating local and offshore prospects and offer the best solution based on the required service to be provided, and working on expanding the services offered to existing clients.- Managing the relationship with the existing clients through continues communications channels and monthly, quarterly, and yearly surveys and evaluation.- Handling the implementation and deployment phases of new accounts by planning and executing the required tasks with all the involved parties and… Show more - Generating local and offshore prospects and offer the best solution based on the required service to be provided, and working on expanding the services offered to existing clients.- Managing the relationship with the existing clients through continues communications channels and monthly, quarterly, and yearly surveys and evaluation.- Handling the implementation and deployment phases of new accounts by planning and executing the required tasks with all the involved parties and stakeholders, then monitoring and closing the tasks to the operations teams to deliver and operate the service as desired by the clients.- Opening new markets and help in increasing the company's market share by suggesting partnerships and cooperation programs with other firms. Show less

- Offering Tourism Corporate in Egypt Orange Internet Connections and solutions.- Handling and managing account information, technical requirements, and business solutions.- Handling communication with internal implementations and technical support teams to secure and confirm connectivity of the lines.- Improving provided solutions and designing market plans for Corporate Customers and plan company forecast for the market.

- Leading communications between internal teams involved in Orange Contact Services process like HR, Technology, WFM and implementation, and Finance.- Designing and creating proposals for Orange Contact Services' customers to meet the customers' requirements received by the sales team.- Handling follow up process of signing contracts, implementation, and renewals for new/existing customers.

Manages a group of qualified out-bounding experts responsible for generating sales for one of the top leading energy De-regulation campaigns, responsible for setting, evaluating offshore schemes and plans, Calibers KPI's, Restructuring the process according to client's demands and needs.

In addition to training delivery tasks:- Supervising, coaching and developing potential co-trainers assigned for the queue from the operations team.- Preparing required training analysis reports to revise wit the Operations and QA supervisors to track the learning curve and the area of improvement- Develop the training material and coaching process to increase the quality of training and coaching of the agents

- Delivering Technical, Soft Skills and Phone etiquette Training to new Customer Service Agents of Small and Medium Businesses and Enterprises customer service queue of Etisalat UAE.- Cooperating with the Operations and Quality Teams to develop the process and training material for Technical Training- Conducting refreshment and coaching sessions for the customer service agents based on the QA team analysis report to maintain the quality level of the operations

Technical Support Advisor for Sony VAIO Customers in UK & Ireland.Handling and solving Sony VAIO technical issues over the phone and through E-mails.Handling repairs and after-sales logistics tasks for customers.Handling Escalations and Hard cases as a task with Tier 2 support for Sony VAIO customers.

Working as UCS Escalation Customer Service Representative for Cisco Systems at Xceed handling the Order Management and modifications request for Cisco Partner's Orders in EMEA and LATAM entities including dealing with different parties and teams in Cisco systems around the world to handle the customer's requests such as:- Handling the Escalation Line for Cisco Unified Computing System Orders (1 of 6 agents in Cisco Cairo Site at Xceed (200 agents)).- Changing and adjusting the… Show more Working as UCS Escalation Customer Service Representative for Cisco Systems at Xceed handling the Order Management and modifications request for Cisco Partner's Orders in EMEA and LATAM entities including dealing with different parties and teams in Cisco systems around the world to handle the customer's requests such as:- Handling the Escalation Line for Cisco Unified Computing System Orders (1 of 6 agents in Cisco Cairo Site at Xceed (200 agents)).- Changing and adjusting the Configuration, Shipping Preferences, and Order Information of the customer's products and Orders with the Global Orders Modifications Team.- Validating and adjusting Order's Discounts, Promotions, Credits and Trade Ins Credits for Cisco Partner's Orders. - Observing and Tracking the Orders Shipments and solving the shipping issues by coordinating between Manufacturing and Logistics Teams and Cisco Partners.- Contacting Cisco Customers and Internals (Sales Account Managers, Customer Service Relation ship Managers, Manufacturing Engineers, Financial Team Managers) through outbound and inbound calls and emails in order to fulfill Customer's requests and resolve the daily tasks and orders issues. Show less

working in sales and advertising on GOOGLE.COM for major companies in USA and CANADA, and BELL CANADA in selling ADSL services in CANADA.

sales Agent for 3G and ORANGE Telecom Mobile Networks at UK (selling contracted mobile lines and handsets).

- Telesales Agent for multiple offshore accounts (Medical Insurance - Long Distance Calls - Car Insurance and warranty)