• As Scrum Master/Product Owner, guided 3 cross-functional teams of developers, designers, and testers to leverage Agile principles, such as daily stand-ups, sprint reviews, and retrospectives, to overcome tight deadlines and changing requirements, resulting in a 10% increase in sprint velocity and the on-time delivery of 5 critical features• Led 2 cross-functional teams throughout the SDLC, ensuring consistent alignment with stakeholder expectations by conducting bi-weekly stakeholder demos, gathering feedback, and incorporating changes, resulting in high stakeholder satisfaction scores and the successful launch of 2 new products• Developed 5 interactive Tableau dashboards using data extracted from complex SQL queries to track key performance indicators (KPIs) and visualize sales trends, providing actionable insights that led to a 5% increase in sales• As a UX tester, identified 3 system risk trends by conducting usability testing and analyzing user feedback. Implemented data governance policies and procedures to mitigate risks and improve data security, resulting in a 10% reduction in security breaches

I was laid off due to restructure and changes in business needs.

• Collaborated with 3 Product Owners to define and document detailed requirements for 5 successful product deployments, including the launch of a new e-commerce platform and the implementation of a customer self-service portal, using user stories and use case diagrams. • Conducted functional and regression testing using JIRA, logging over 100 bugs and effectively communicating issues to the QA and development team, resulting in a 15% reduction in production defects. • Configured security settings and role hierarchies in 10+ Salesforce orgs, implementing user roles, profiles, and permission sets to ensure data integrity and protect sensitive customer information from unauthorized access. • Created 8 Apex triggers and classes to automate data validation, workflow processes, and data imports, resulting in a 10% improvement in data accuracy and a 5% increase in user efficiency.

• Led Scrum framework for 5+ development teams, including sprint planning, daily stand-ups, backlog grooming, and sprint retrospectives, resulting in a 15% increase in on-time feature delivery. • Enhanced team cohesion and communication by implementing Agile methodologies, such as daily stand-ups and sprint reviews, leading to a 10% improvement in team satisfaction scores. • Developed 3 key system enhancements within ITSM by implementing ServiceNow applications, including automated incident routing and a self-service knowledge base, resulting in a 20% reduction in IT support tickets. • Conducted analysis of user data using SQL queries to identify areas for product improvement, leading to a 5% increase in user engagement and the resolution of 2 critical performance bottlenecks.