Mon Robles Email & Phone Number

Asos Barnsley

Super User for WMS Red Prairie, WFM and WCS Matflo.Responsible for logging IT, E-mail, and telephony queries into Incident Management System (Service Now).Identify priority calls and highlight potential problems to make sure that we constantly achieve SLA's.Continuously improve the efficiency and quality of the service where necessary, manage calls through to resolution ensuring the customer and call system are updated and escalation procedures are complied with.Carry out a wide range of fixes and other ad-hoc duties as required to support warehouse operation.Handheld terminal configuration and support.

Asos Barnsley

Super User for Red Prairie WMS and WFM systems1st Line support across all departmentsResponsible for Projects, Processes, PractisesRDT/AMT Implementation and Support to businessDealing with Senior Management on Business Critical issuesProviding Training to new and existing staffDesigning and distribution of SOP’sDealing direct with external contractors and clientsInstall and Maintain 400+ PC’s and other Hardware

Doha, Qatar

Supervises overall operation for data collection and processing of violations obtained from speed monitoring systems (Speed Radars) installed all over the State of QatarProvides all reports as required by the Ministry of Interior/Traffic Department.Provides initial software/hardware and network support

Doha, Qatar

PC troubleshooting, upgrade and repairSoftware and hardware installationInstallation and configuration of computer peripheralsProvide on-phone assistance to other computer related problemsProvide solutions to network problems, network setup (wired/wireless) and maintenance of network

Manila, Philippines

Provide technical assistance to customers regarding PC’s for repairConsolidates daily technical reports of technicians and gives summary report to the ManagementAssistance and coordination to customers for items pulled out and returned to suppliersConstant monitoring of subordinate’s activities

Marikina City, Philippines

Acquisition of office and warehouse supplies/materials and computer-related peripheralsWarehouse inventory managementProvide quality control report for shipments receivedCoordinator/co-implementor of Customer Management System (CMS) for consignors; Store Unlimited System (SUS) and Win POS for boutiques.Provide solutions to network problems and maintenance of networkPC-trouble shooting, upgrade and repairInstallation and configuration of computer peripheralsProvide assistance to other IT-related problems

Bachelor Of Science In Mathematics, Mathematics

Secondary Education