Mona Ahuja Email and Phone Number

With extensive experience in hospitality management, I have developed a robust understanding of high-level operations, guest relations, and team leadership. Starting as a Restaurant Manager at Hotel Aroma, Chandigarh, I managed "The Eating House," an elite eatery specializing in Continental, Indian, and Chinese cuisines, alongside a fine bakery section. Here, I honed my skills in managing dining operations and providing an exceptional guest experience.Later, as a Guest Relations Executive and Manager at Manali Resorts, Manali (since April 1996), I spearheaded guest service initiatives and handled customer satisfaction directly. My primary role involved managing the front office team, overseeing the guest service functions, and ensuring proactive solutions to customer concerns, thereby elevating the overall guest experience.Most recently, as Manager of Operations at Hill Crest Resort, Shimla (since June 2021), I have been responsible for optimizing daily operations. My role includes setting strategic goals, managing vendor and supplier relationships, coordinating with external partners, and overseeing a dynamic team to ensure seamless service delivery and high client satisfaction.