Operations Manager
Current
Hillcrest Resort By Dls Hotels
Managing day-to-day hotel or resort operations across various departments, including front office, housekeeping, food & beverage, and maintenance. Ensuring all departments adhere to standard operating procedures (SOPs) to maintain service quality and efficiency. Monitoring and evaluating guest feedback, ensuring high standards of guest satisfaction. Addressing customer complaints and implementing strategies to improve the overall guest experience, fostering a guest-centric culture. Leading, supervising, and providing training to various departments and staff to ensure high performance and service standards. Conducting regular meetings to keep teams aligned with company goals and foster interdepartmental communication.
Jun 2021 - Present
