Mona Bhatia Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

• Sole contact for the Citrix Education & Training business on a World Wide level. Helping to identify, redefine and manage programs and processes to ensure a seamless and less complex operating model. Working closely.
• Sole contact lead for the Education & Training Business Worldwide – covering management for external Channel Training Partners, Distributors, and Instructors. Internal teams including Sales, Services, Channel Programs.
• Collaboration with Customer Success Managers and Service Account Executives to help build and execute customer account training plans
• Troubleshooting of escalations ensuring high level of customer satisfaction
• Management & Renewal of end-to-end programs for Partners
• Oversea the execution and completion of solutions projects in the Professional Service division

London, England, United Kingdom

• Point of contact for the Customer Services organisation in the Emerging Region. Using reporting tools to identify a list of customers with a need for Professional Services, with a focus on selling the services.
• Successful quarters of growth and outperforming plan
• Project Management and delivery of customer training plans within EMEA - meeting revenue targets
• Performing quarterly business reviews
• Program management and sole point of contact for all EMEA training partners
• Plan and provide Education related communications and updates via different channels

London, England, United Kingdom

Promoted to a Senior Education Partner Manager, additional responsibilities including being the EMEA Education Sales Team sole point of contact, providing assistance and management for any direct training sold from the order processing to the post sale delivery providing high level of contact and visibility with the customer. Responsible for the direct.

London, England, United Kingdom

Management and support for the EMEA Training Partners and Instructors, ensuring a high level rating of customer post training satisfaction scores, Involved in daily management tasks including post delivery of bespoke customer sessions, reporting, business reviews, creation of joint marketing campaigns with partners.

Chalfont Park, UK

• Main areas of focus including:
• Manage & Administrator Partner and Trainer Renewals process
• Supporting the regional Sales Manager on quoting & order submission
• Organisation and attendance of quarterly regional partner events
• Follow up of post event summary feedback

London Heathrow Airport, England, United Kingdom