Alm. Brand Group Bankassurance Customer Center. Organizational responsibility; 4 teams/48 employees. Responsible for cross-functional process and organizational optimization. Identifying outsourcing and automation opportunities in customer delivery and managing complex operations with a strong focus on stakeholder management within bancassurance. Alm. Brand Group - Brands; Alm Brand, Codan, Privatsikring and Erhvervssikring

Expanded role and responsibilities due to growth and a new partnership. Oversaw 6 teams with 60+ employees, managing significant growth, including the creation of a new sales unit (three teams), the implementation of a strategic partner, and driving efficiency in complex operations, training processes, and customer delivery. Expanded responsibilities following an acquisition.

Internal transfer from Codan to the Privatsikring brand. Led the Privatsikring Customer Center (20 employees) focusing on optimizing operations, sales, and customer/partner deliveries, as well as developing team competencies. Initiatives developed and implemented in close collaboration with Business Development and Sales department.

Interim leader with personnel and operational responsibility for the Accident Claims Customer Center. Focused on team collaboration, development, and the internal and cross-functional process optimization within the claims organization.

Responsible for one of three teams, focusing on change management, operational/process optimization, and customer delivery. Also oversaw supplier collaboration in partnership with the Supply Chain team. Led strategic efficiency initiatives, including the consolidation of teams (35 employees) and centralizing volume claims in Aarhus.

Position expanded following organizational changes. Nordic responsibility for the Travel Category, including sourcing projects, supplier development, and efficiency improvements. Additionally, local responsibility for consulting services, call center services, and internal stakeholder management.

Handled contract updates and efficiency improvements, with local responsibility for areas such as call center services, consultants, and facility management, while managing internal stakeholders.

Development and underwriting health and accident insurance products, including insurance terms, risk assessments, and internal/external negotiations and stakeholder management.

Providing sales support to insurance agents (health and accident), including sales statistics, quotes, and sales materials. Initially a part-time role during studies, transitioning to full-time until maternity leave in December 2007.

Operational responsibility for a 450-seat restaurant/wine bar in Tivoli, managing 20+ employees. Focused on business development following a generational transition, including supplier negotiations, recruitment, and staff development.

Supported Ford dealers in Denmark with parts supply, handling customer inquiries and complaints, status/control, and managing competition responsibilities.

Office apprentice specializing in administration with rotations in Distribution, Marketing, Sales, Financing/Collections, and Aftermarket services.