Mona Nikkila Ebenezer Email & Phone Number

India

"Impact Evaluation & Improvement of Service Delivery in e-SEVAI Services Centers of Tamil Nadu, India"• Surveyed public awareness level of e-SEVAI (digital government services) through focus group discussions and observations. Identified the challenges faced by different service agencies.• Studied the workflow at the common service agencies and identified the root causes for delay in each transaction• Analyzed the scope for additional services in the e-SEVAI portal to meet the needs of the urban and rural regions of Tamil Nadu state, India• Designed questionnaires to study the transaction costs in e-SEVAI centers and to assess the satisfaction level of the users• Constructed a base e-SEVAI service quality model

India

• Exploratory research on "Impact Evaluation & Improvement of Service Delivery in e-SEVAI Services Centers of Tamil Nadu, India". • Conducted pilot study and established contact with local service center agencies.

India

• Evaluated the non-clinical skills of employees, submitted a report based on my study.• Designed an employee training program.

Bachelor Of Engineering - Be, Civil Engineering, 8.0/10

Master Of Business Administration - Mba, Business Administration And Management, General, 8.2/10

Activities and Societies: Finance Committee Member- Planned fund allocation for various Department events at my Institute

Master Of Science - Ms, Marketing Analytics, 3.75/4

Krannert Merit Scholarship