Mona Elshamy Email & Phone Number

Cairo, EG

Cairo, Egypt

•  Migration project to new system
• Handle issues from reports generated from business analysis team
• Send daily and monthly report about handling issues
• Escalate hard cases to different companies to get needed action. Mobile wallet project
• Received wallet shipment from Cso’s on our system and validate it to check documents and right action
• Generate daily report about all wallet that created day by day and send it to our partner bank.

Cairo, Egypt

• Maintain Customer satisfaction at all times.
• Handle emails and follow up on customers.
• Handle customer complains.
• Analyze, identify errors and create tickets for any other related escalation to handle customer problems.
• Coordinate between CSO’s agents and other TE Data involved Departments.
• Distinguish between the essential and non-essential duties.

Cairo, Egypt

• Develop a positive attitude to generate predictable sales results.
• Providing full information and educate customer about the Company different services, and handle customer’s complaints.
• Build a customer relationship, which add value to company, leading to a long-term profitable relationship.
• Taking customer orders and creating opportunities for cross &up selling.
• Maintains the correct recorded announcement menus, and makes changes as necessary based on the time of day, day of week, or holidays.
• Create and increase new customer’s subscriptions and ensure current customers satisfaction.

Cairo, Egypt

• Receiving calls from customers and explain projects and prices plans
• Explain project compounds and apartments
• Follow up on contracts and closed deals