Mona Galal Email & Phone Number

I'm a skilled programmer with experience of 6+ years in customer service, relationship building, problem-solving, and testing background at Hsoub a UK-based company. Experienced programmer with a strong problem-solving passion. Proficient in web development (HTML5, CSS3, JavaScript, React, GitHub, Bash, and version control, ... etc).As a customer service representative at Hsoub, I have been providing exceptional service to customers of the largest platforms for freelancing (Khamsat and Mostaql) and programming education (Hsoub Academy) in the Arab world. I have developed a strong skill set that includes communicating effectively, understanding customer needs and concerns, problem-solving, and finding creative solutions.I have also demonstrated my ability to work well under pressure, handle high volumes of customer inquiries, and use customer service software and systems to streamline processes and improve satisfaction. I have received multiple employee of the month awards for my productivity, accuracy, and teamwork. In addition to my experience, I have a bachelor's degree in tourism and hospitality, which has given me a solid foundation in customer service and hospitality principles and practices. I am also proficient in web development skills, such as HTML5, CSS3, JavaScript, React, GitHub, Bash, and version control, which I have learned through online courses and personal projects. I am a reliable and hardworking individual who is always eager to learn and improve. I am confident that I would be a valuable addition to your team.

Listed skills include Microsoft Office, Customer Service, Management, Microsoft Excel, and 12 others.