Serving walk-in clients, opening new personal accounts and cross-selling additional services such as credit cards, loans, overdraft and investments. Contributing to meeting sales plan and related activities by actively and effectively assessing customer financial needs and providing effective solutions. Maintaining and growing the customer portfolio by identifying and promoting personal banking solutions with a continuous focus on customer service and new business development. Taking ownership of client problems, responding with empathy and developing satisfactory solutions. Referring clients to RBC internal partners such as Mortgage specialists, investment retirements planners, financial planners and external partners such as Direct Investing and dominion security.

Delivering friendly, fast and efficient personal and commercial financial servicesAssisting with financial transactions (deposits, withdrawals, cheque cashing/ordering, bill payments)Resolving client problems at first contact independently and effectivelyAnalyzing clients' financial needs in order to provide personalized services and effective solutions that contribute to meeting sales planLooking for sales opportunities (credit cards, loans, overdraft and investments)Transferring money, exchange foreign currencies, and closing accountActing as a mentor for new employees