Mona Hamada Email & Phone Number

Cairo, Egypt

Egypt

DescriptionRevenue and Business GrowthImplement the budgeted sales targets and revenue growth by managing the sales and service team, monitor their daily sales performance and adjust the daily sales plan when needed to rectify shortfalls.Support the sales and service staff in attracting new to bank customers from different segments (Wealth, plus, Business banking...etc) with quality portfolios and customer profiling requirements based on the bank’s strategy to achieve the required customer base mix.Conduct joint sales calls with different branch staff to meet current / prospect key customers, marketing a wide range of bank’s products, cross selling and deepening the relationship with those customers.Ensure that the sales and service team are aware of the competitors’ different product offerings to be able to market the bank’s products through explaining the bank’s competitive advantage.Review the daily & monthly AML reports in order to maintain CIB’s legal position and mitigate potential risk.Cost efficiencyEnsure sales and service team are referring customers to relevant alternative delivery channels for processing their requests to reduce cost, improve quality and efficiency.Quality service and Customer ExperienceEnsure that sales and service team are adhering to all Service standards set by the bank in terms of customer interactions, turnaround time adherence, branch ambiance, clean desk policy..etc to ensure full customer satisfaction and promote customer loyalty.Manage the Branch lobby traffic to reduce waiting time, interact with customers to ensure that the lobby is well handled, directed, are tended to in high traffic hours making sure that customers have positive feedback before they leave the branch premises , as well as managing any customer dissatisfaction.

Egypt

1. Manage efficiently the portfolio of customers designated, Acquire NTB customers, enrol and upgrade existing customers along with cross selling all exclusive products to the customers, to increase portfolio penetration and to achieve his/her set target and meet the annual approved plan2. Review reports provided from the Quality Assurance Department & Call Centre which indicates the level of services & rate of complaints, then ensure that any Wealth customer complaint is solved as well as striving for achieving the best in class service through professional customer handling.3. Track Wealth customers’ inflows & outflows on a daily basis and contact customers to seek information behind un expected behaviours.4. Handle all account opening & its related operations process including system input & data entry.5. Ensure that the work area is maintained in good condition and that product marketing material is available, prominently displayed and updated6. Provide best in class service level to the portfolio while ensuring efficient reachability and contacting all existing customers in portfolio in predefined time manor.7. Log on CRM all sales activities & customer interactions.8. Act on CRM leads generation by contacting and converting opportunities within predefined TAT and conversion/contact rate.9. Execute sales plan that ensure performance efficiency vs. Target and exceed productivity benchmark.10. Introduce and promote alternative channels to customers to support achieving digital offloading strategy.Reporting, Communication & Coordination:11. Respond positively & diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently.12. Ensure that the required awareness about the value proposition is provided to Branch Managers & all Branch Staff in order to create quality referrals.

Egypt

Promoting the development and growth of plus segment through building and maintain profitable relationships with new and existing customers and selling value added financial products and services to increase segment profitability

Egypt

-Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.-Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical wa-Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.-Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).-Handle customers’ queries and complaints and ensure effective closure of complaints to reach customer satisfaction and loyalty

Egypt

To search for new business opportunities in local market to deliver sales, through making outbound calls/ visits to describe bank’s products, explain the benefits of these products, in relevance to customer’s needs, and to answer customer’s questions to increase revenues and meet set targets

Egypt

: Direct and coordinate activities of personnel engaged in preparation of radio or television station program schedules and programs, such as sports or news.

Egypt

Lawful accountant and taxes expert

Egypt

Production Sector

Master'S Degree, Finance, General, A

Bachelor'S Degree, Businesss