Mona Hammad Email & Phone Number

Düsseldorf, Nrw, De

Düsseldorf, North Rhine-Westphalia, Germany

Düsseldorf, North Rhine-Westphalia, Germany

Key Contributions:• Interact with customers to understand the business needs, develop proposals and present possible solutions.• Develop Architecture Impact Assessments (AIA) for the solutions and assess the approximate needed cost.• Advise with efficient approaches in terms of reliability, operability, cost efficiency, and best practices.• Contribute to all phases of software development lifecycle with sound technical knowledge and project management abilities.• Enhance customers’ abilities to leverage current technologies by analyzing and recommending most relevant options.• Work closely in a collaborative way with architecture, project management, delivery engineering, operations teams and product owners to ensure achieving high quality of deliverables in a timely manner besides complying with relevant standards.• Develop the HLDs, LLDs and implement new and customized ITSM solutions on BMC Remedy Global System.• Act as a mentor for the team members and conducting technical reviews to ensure delivering best approaches.• Participate in Major/ high impact incidents resolution as 3rd level of support.

Key Responsibilities:• Interacting with internal customers to document requirements and developing Functional Requirements Documents.• Planning a system flow and develop the design documents.• Presenting proposals to internal customers.• Developing the required process on BMC Remedy System.• Applying the agreed SLAs and OLAs to the process.• Performing system testing and UAT.• Deploying the completed system.• Writing user manuals.

Key Responsibilities:• Developing and publishing the Helpdesk applications and automated services that serve all users in Vodafone using C#.net. • Developing and publishing automated applications to be used by the Helpdesk team.• Generating and automating regular reports needed for customer satisfaction analysis.• Developing the regular Helpdesk surveys to measure the level of customers’ satisfaction and performing the analysis for the surveys’ results.

Cairo, Egypt

The company is one of the Egyptian National Railways (ENR) companies and develops ENR IT projects for their continued operation and technical support.Key responsibilities:• Managing and troubleshooting Active Directory and applying the company security policies.• Administering, monitoring and troubleshooting the company solutions such as the Mail servers (Exchange server 2007), SharePoint 2007 servers,Symantec backup system, Symantec and McAfee antivirus systems and Citrix servers.• Managing and publishing applications through Citrix.• Monitoring Microsoft servers through SCOM system.• Conducting regular system checks and preventive maintenance to ensure optimum system performance and security monitoring to identify possible intrusions and providing technical support as well.

Diploma, Information Technology

Attending the 9 month program of ITI, the department of Convergence of ICT and Media Technologies. Course Content: • Advanced Mobile.

Bachelor'S Degree, Electronics And Communications Engineering, Good

Graduation Project: Software & Hardware Simulation for Physical Layer of Mobile WiMAX 802.16e, Synchronization part (Clock and Frequency.