Mona Hammad Email & Phone Number

Düsseldorf, NRW, DE

Düsseldorf, North Rhine-Westphalia, Germany

Düsseldorf, North Rhine-Westphalia, Germany

• Key Contributions:
• Interact with customers to understand the business needs, develop proposals and present possible solutions.
• Develop Architecture Impact Assessments (AIA) for the solutions and assess the approximate needed cost.
• Advise with efficient approaches in terms of reliability, operability, cost efficiency, and best practices.
• Contribute to all phases of software development lifecycle with sound technical knowledge and project management abilities.
• Enhance customers’ abilities to leverage current technologies by analyzing and recommending most relevant options.

• Key Responsibilities:
• Interacting with internal customers to document requirements and developing Functional Requirements Documents.
• Planning a system flow and develop the design documents.
• Presenting proposals to internal customers.
• Developing the required process on BMC Remedy System.
• Applying the agreed SLAs and OLAs to the process.

• Key Responsibilities:
• Developing and publishing the Helpdesk applications and automated services that serve all users in Vodafone using C#.net.
• Developing and publishing automated applications to be used by the Helpdesk team.
• Generating and automating regular reports needed for customer satisfaction analysis.
• Developing the regular Helpdesk surveys to measure the level of customers’ satisfaction and performing the analysis for the surveys’ results.

Cairo, Egypt

• The company is one of the Egyptian National Railways (ENR) companies and develops ENR IT projects for their continued operation and technical support.Key responsibilities:
• Managing and troubleshooting Active Directory and applying the company security policies.
• Administering, monitoring and troubleshooting the company solutions such as the Mail servers (Exchange server 2007), SharePoint 2007 servers,Symantec backup system, Symantec and McAfee antivirus systems and Citrix.
• Managing and publishing applications through Citrix.
• Monitoring Microsoft servers through SCOM system.
• Conducting regular system checks and preventive maintenance to ensure optimum system performance and security monitoring to identify possible intrusions and providing technical support as well.

Diploma, Information Technology

Attending the 9 month program of ITI, the department of Convergence of ICT and Media Technologies. Course Content: • Advanced Mobile.

Bachelor'S Degree, Electronics And Communications Engineering, Good

Graduation Project: Software & Hardware Simulation for Physical Layer of Mobile WiMAX 802.16e, Synchronization part (Clock and Frequency.