Working within The Emerald Team to arrange and facilitate multi-agency support to victims of Domestic Crime and Serious Sexual offences. To provide high-quality referral and engagement for victims of Domestic Abuse and Serious Sexual Offences, Honour Based Violence, Forced Marriages and other High Risk Situations. Delivering a service to those in need – aiding victims through investigations, criminal justice processes and supporting their cope and recovery journey.

- A Strong record in supporting victims/survivors of abuse and a working knowledge of Harmful Practices including Forced Marriage, HBV, Dowry Conflict, Disownment, FGM and Abuse based on Faith/Belief- Ability to communicate with individuals from a diverse background/ range of experiences- Use of specific systems including MODUS/ CRM based programmes- Bilingual and fluent in Urdu, Punjabi, Pahri and Potwari - Managing a significant caseload between Medium/ High risk clients either fleeing/ suffering or recovering from Harmful Practices and Domestic Abuse- Completing CAADA-DASH risk-based assessments and completing individualised safety plans for eachclient.- Making referrals to and attending MARAC and Child Protection conferences- Advocating on behalf of individuals with external agencies where appropriate- Offering support and advice to victims / survivors of abuse over the phone, by email and face to face - Multi-agency working with GPs, Health Visitors, Schools, Solicitors, Counselling Services, Housing, thePolice, Probation, Social Services and various NGO’s/Refuge Providers-Attending Court and advocating on client’s behalf and advising clients on all aspects of the family/criminal justice system-Assisting clients with witness statements, advising on legal rights and signposting to appropriate services-Supporting clients affected by abuse as part of EDAC.to include assessing employability needs-Maintain accurate and confidential case management records using the MODUS system, contribute tomonitoring information for the service and complete weekly status reports.-Do all that is required in furtherance of the charity’s objectives

-Contributing to the assessment and management of risk to female victims affected by Domestic Abuse within the Hertfordshire and surrounding areas-Delivering behavioural changing interventions to the Victims referred by MARAC or as part of the CIN/CP plans-Deliver behaviour change programmes to both male and female perpetrators to challenge unhealthy values and attitudes, help them to understand what domestic abuse is and the impact on their victim and families-Striving to continuously pro-activley secure service users/ victims engagement and offer resources where applicable to do so -Making meaningful links and signposting to the complementary and statutory services to reduce risk posed and engaging-Working with the Integrated Support Service and community domestic abuse support services to review risk and inform ongoing intervention-Establish and maintain excellent working relationships with statutory and community based organisations working with individuals/families where domestic abuse is/may be a concern-Represent The Change Hub at local multi-agency/networking events-Assess referred clients to ascertain if they are suitable to attend a programme-Attend mandatory monthly Case Management, Treatment Management, team meetings, supervision and training-Input assessment suitability outcome and evidence on to an internal case management systemCompile assessment outcome reports for court, for Cafcass and other statutory organisations

- Updating and Writing up university’s relevant policies and procedures relating to tackling sexual violence/misconduct- Setting up the student system to report sexual abuse claims- Supporting the victim/survivor to make informed choices about their options relating to their education and other aspects of their lives- Identifying, monitoring and managing the individual risk and needs of the victim/survivors- Ensuring that victims/survivors are aware of the support available to them from within the university, including any available adjustments- Developing tailored support plans to address the individual’s risks and/or needs- Coordinating the support available from within the university and assisting the survivor to access relevant university-based support (i.e. putting in place an individual support package)- Ensuring that survivors are aware of the support available to them in the community, (including specialist sexual violence support and other mainstream services)- Working in partnership with ISVA services to support the survivor to access local services in the community (or near their home)- Completing bi-monthly statistical reports and monitoring figures- Maintaining and update records of all cases including initial referral, risk and needs assessments, support plan including any action taken,- Ensuring due care is taken to limit the possibility of contamination of evidence and adhere to the Achieving Best Evidence (ABE) guidance in the event that the survivor decides to report to the police- Completing 1:1's/ Budgeting and in charge of changes to any policies

- Completion of Women's Aid Certificate (higher) in Tackling and Preventing Domestic Abuse - Domestic abuse support to women and their children living in the locality and surrounding areas- Carry out initial needs and risk assessment with the clients/ families- Supporting social workers/police on home visits where required- Manage own case load of 60 individuals, planning and delivering support to clients and their children- Conduct robust risk management plans to support clients to live safely in the community- Work closely with external agencies, including mental health and substance misuse charities- Ensure all safeguarding measures are delivered and set in place during/after support- Supplying Clients with aftercare support for up to 3 months post service - Maintained confidential records and detailed handover reports to colleagues- Setting up, training and delivering/facilitating the Safer Us Programme- Representing organisations with a range of stakeholders to advocate for victims of domestic abuse with confidence, authority and credibility to achieve positive outcomes for them- Up to date knowledge of housing, criminal, civil and welfare rights legislation relating to domestic abuse- Evidence of having produced high quality written reports and plans and verbal communication skills- Resilience and the proven ability to work under pressure in order to deliver to tight deadlines KPI's- Demonstrates appropriate motivation for wanting to work with highest risk families, which is centred on meeting their needs- Effective IT skills and evidence of having used them to enhance the validity/ reliability and confidentiality of data- Demonstrates the resilience and curiosity to be able to work in, and contribute too- Using Refuge UK account to locate suitable accommodation for Client's fleeing from abuse with challenges or difficulties presenting- Arranging for transport, or taking Clients to and from places of safety when required

• Managed a caseload of 10 clients over 2 services which consisted of vulnerable women and children fleeing extensive domestic violence, honour based violence and in some cases forced marriages• Supported clients to regain independence and empowered them to take control of their lives• Conducted assessments, created support plans and implemented them in order to reach goals and achievements• Attended benefits and welfare advisory meetings• Conducted regular review sessions of support plans and made changes where necessary• Risk assessed the safety of each client and ensured precautions were in place• Adhered to strict confidentiality policies• Attended and participated in MARAC framework meetings on behalf of clients• Advocated on behalf of clients to ensure that they were aware of the options available to them• Trained new members of staff and implemented policy within organisation• Conducted risk assessments and monitored the safety of each client ensuring precautions were in place• Conducted group activities with clients and delivered sessions around domestic violence but also sessions which educated clients around equality and diversity• Enabled clients to build on areas of their daily lives and empowered them to live more independently• Encouraged clients to become involved within the service , invited them to attend national focus groups to improve service or write in house newsletters• Took rent payments and handled money• Made commercial decisions to benefit social business• Supported families to take positive steps to remain safe and happy

Previously having worked in a complex needs setting with service users suffering from a complex range of issues including Drugs, Alcohol and Domestic Violence. My role as a Manager was to control all data input and spreadsheet, update software, make changes to policies and procedures, attend networking events, raise awareness during 16 days of action, attend low to medium Delegation cases as part of Thames Valley Police as well as sitting on the board for MARAC(Multi Agency Risk Assessment Conferences) twice a month. Having also been in charge of changes in local and national statistics/data with the collation of running reports and logistics throughout internal and external companies.

• Provided accommodation and worked with young persons to assist in independent living• Conducted risk assessments and monitored the safety of each client ensuring precautions were in place• Assisted clients on options available to them and provided help to get individuals back into education, volunteering or general work• Enabled young person to make positive relationships with peers and family based networks• Offered independence training through life skills such as cooking, cleaning and shopping• Assisted with financial planning and budgeting • Organised days out to help and encourage self confidence• Assisted with health and personal hygiene

• Assisted in organising summer events and children Fêtes, including face painting and general participation• Set up and packed away apparatus• Assisted with the organisation of day trips and friendly challenges like football• Cashed up and counted the float• Worked effectively with local authorities and the Police• Adhered to company policy and procedures and worked to health and safety regulations

• Supported vulnerable adults over the age of 18 years old on face to face basis• Drew up plans and listed priority and non-priority tasks• Visited clients at home addresses and public places to help assist with support• Dealt with benefits and welfare reform• Attending court with clients when required

• Transferred old stock from shop floor into stock room• Window display's dressing based on trends • Delivered first class customer service• Brought up and organised new stock