Mona Johnson Email & Phone Number

IT professional with 20+ years of experience, possessing a robust skillset that spans across system administration, cloud technologies, identity management, and enterprise applications. I bring a solutions-oriented mindset to every project, consistently ensuring optimal performance and scalability in deadline-driven environments.

Listed skills include Advanced Knowledge Of Microsoft Windows 7, Microsoft Office 2013, Microsoft Outlook 2013, Windows Active Directory, and 5 others.

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  Application Administrator

  Local Government Federal Credit Union

  Aug 2021 - Present - Raleigh, North Carolina, United States

  • Serve as Global Administrator for the Microsoft 365 tenant, managing services for 300+ users, including Azure AD, Exchange Online, and MS Teams• Oversee user provisioning, license management, group management, and conditional access policies across M365/Azure AD• Manage and maintain Exchange Online, including mailbox creation, user accounts, permissions, distribution groups, and performance monitoring• Lead Microsoft Teams administration, including user access, team/channel creation, guest management, and customizing settings and policies to ensure compliance and data protection • Administer Okta Identity Cloud for identity and access management, collaborating with cross-functional teams to integrate cloud-based enterprise applications • Troubleshoot and resolve technical issues related to Microsoft 365 services, including email delivery problems, authentication failures, MS Teams collaboration, and connectivity issues• Administer Mimecast services for email security, archiving, and continuity while configuring policies to enforce anti-spam, anti-phishing, and data loss prevention (DLP) standards• Contribute to system stability and security compliance by maintaining updates and patches for enterprise applications/services on servers running MS Server 2019/2022