Accountable for leading integrated client engagements and assisting in upgrade activities. Coordinate design, system validation, and integration activities across solutions and venues of care. Enable the execution of domain, issue, and change management strategies. Act as an escalation point for client and project integration risks. Partner with the engagement management team to ensure project deliverables and timelines are met to deliver value to the client as committed — support internal and external client project teams in understanding, designing, and validating integration points across solutions.

Primarily responsible for managing learning and behavior change projects to attain learning-enabled business outcomes. Manage learning milestones and review regularly with internal and external client teams. Manage learning project resources and scope according to the project plan and contractual commitments. Manage risks, mitigation, and issue resolution and escalate as appropriate.

Provided end-user support to promote best practices and improve end-user experience with Cerner solutions. Drive behavior change to increase adoption, efficiency, and satisfaction. Analyze user experience data to assess current state workflows, identify actionable insights, and provide recommendations that align with Cerner's best practices. Cultivate client relationships to achieve adoption objectives. Influence and obtain stakeholder buy-in for behavior change—model best practices for creating client system adoption plans.

Provided high-level solution coaching support to end-users in a clinical setting. Successfully managed projects in both the Acute and Ambulatory setting. Build credibility, respond appropriately to emotions, and redirect discussion towards the solution to diffuse angry commentary. Provide coaching and facilitation on a team's effectiveness growing their capabilities for organizing, managing, and making decisions. Managed a group of 8 associates, 3 HR Team Leads, and 5 coaches. Ensures clients are prepared to adopt new solutions while providing consistent and high-quality patient care. Work alongside client super-users to address process and workflow questions. Conducted risk analysis and recommended alternate strategies to leadership addressing identified concerns. Guide associates to help develop their skills/knowledge by delegating responsibilities. Facilitated orientation, managed schedules, actively updated project pages with viable information, and provided ongoing communication to appropriate stakeholders on the project status.

Primarily responsible for organization-wide monitoring, oversight, and support for compliance to Cerner Quality System (CQS) components. Managed elements of the CQS, including management review meetings, complaint handling, continuous improvement, document control, placemat, metrics, and risk management. Managed a team of 5 associates: 3 US and 2 BLR. Prepared for and represented the organization during internal and external audits and managed identified follow-up activities. Mentored and educated the organization on components of CQS. Consulted with and functioned as the liaison between the CQS organization and the Quality Assurance and Regulatory Organization. Collaborated with cross-functional organizations on CQS topics. Escalated and worked with senior management on escalation plans relative to overdue quality items.

Primarily responsible for the day-to-day management of system or solution projects, including risk management, stakeholder communications, and interdependencies between projects or programs. Developed detailed project plans and managed technical project process documentation and fact sheets. Supported a technical operation or application team by growing their capabilities to organize, manage, and make decisions. Obtained requirements, evaluated, and determined the objectives, goals, and scope of multiple systems or solution projects. Networked within an organization to drive initiatives, strategies, issue resolutions, and alignment. Created, monitored, and provided ongoing communication to appropriate stakeholders. Reported risk areas and partnered with leadership on strategies to address concerns. Scrum Master was responsible for developing and managing solution backlog, collaborated with the scrum teams and solution owners to create sprint backlog, identified dependencies, and mitigated risks to meet sprint commitments. Facilitated the scrum ceremonies ex: daily stand-up meetings, sprint reviews, sprint retrospective, sprint planning, release planning, demos, and other scrum related meetings.

Primarily responsible for system implementation, support, monitoring, and maintenance of Cerner’s solutions and services. Deployed physical and virtual servers. Deployed, setup, and maintained testing environments for engineering and certification black box and regression testing. Performed ongoing performance tuning, hardware/OS upgrades. Deployed development EARs and static content on WebSphere and Oracle for functional testing. Maintained WebSphere and Oracle configurations. Troubleshot server-related, database, and configuration issues. Coordinated the testing cycles with the India associates; troubleshot all issues found. Managed the issue tracking of all testing cycles and packaged code for each code release.

Created and assisted in the development and execution of complex manual and automated tests. Created IQH load testing scripts for volume testing. Supported PCOffice, CvNet, and IQHealth solutions. Created PCOffice and Scheduling test plans to support IQHealth’s integration with the two solutions. Maintained testing evidence for each test as proof of validation. Logged, tracked, troubleshoot, and escalated (when necessary) issues identified during testing cycles. Logged defects in Navigator and team spreadsheet. Trained engineering and consulting on LoadRunner. Coached and trained new associates.