Mona Kjeldgaard Email & Phone Number

Nordjylland, Danmark

Nordjylland, Danmark

Aalborg, Region Nordjylland, Danmark

Danmark

I started this job when we started a big project to get our new system deployed in close collaboration with Asia Info. I have worked as Business Owner on Workflow and Document Management streams. These streams include the system functions of handling all manual task, whether they are created by machine, customer or agents. It contains both email and snail.

Danmark

In my job as a Workflow administrator, I managed and developed Workflows for all Telenor business units in a system called eTray.The administration included building Workflows to automate as many tasks as possible before handing the task to an Agent. This was whenever the CRM system was not up for the task or the function needed to be available in a very.

Denmark

In my job as a process consultant I worked as a procedural link between the customer service and the rest of the Telenor organization.My job included optimization and distribution of knowledge among Telenors customer service agents. My main focus was on system processes and releases towards Customer Service I have worked with projects connected to.

Denmark

In my job as a Customer Service associate, I provided service to Retail agents. Ensuring help through the phone and emails. Helping Retail agents help the customers, covering both Business and Consumer.

Danmark

In my job as a Customer Service associate, I provided service to customers before, during and after a purchase. Connected to products like Broadband, Mobile and Mobile Broadband.Ensuring help through the phone and emails, covering both Business and Consumer. Also with a focus on cases escalated to management

Danmark

I started as a Telemarketing sales person for the Yellow Pages (dgs.dk). But in a short time I shifted to being Team lead for the Customer Service for the Yellow Pages (dgs.dk). Here my job was to ensure job rotation and help hire and dismiss employees. Whenever these tasks did not take up my time, I was talking to and helping the customers.

Denmark

As a bartender I used my time servicing customers and cleaning the facilities. Also it was my duty to administrate the relevant amount of goods and ordering these. At the end of each shift I balanced the cash for accounting purposes.

Supply Chain Management, 12

Academy course

Hhx

HHX, at Aalborg Business School. Chosen areas where Information Technology, Mathematics and English on high level.