Senior Business Process Manager
Current
Oct 2019 - Present
AeroLeads people directory · profile
Mona Lee Email & Phone Number
Senior Business Process Manager
at
NovogeneAIT Genomics Singapore
1 work email found
@thermofisher.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Business Process Manager
Location
Singapore
Company size
Who is Mona Lee? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Mona Lee is listed as Senior Business Process Manager at NovogeneAIT Genomics Singapore, a with 39 employees, based in Singapore. AeroLeads shows a work email signal at thermofisher.com and a matched LinkedIn profile for Mona Lee.
Mona Lee previously worked as Service Operations Manager at Thermo Fisher Scientific and Regional Business Excellence and Project Lead at Thermo Fisher Scientific. Mona Lee holds Bachelor’S Degree, Bachelor Of Commerce - Double Major In Sales And Marketing, High Distinction from Curtin University Of Technology.
Company email context
Email format at NovogeneAIT Genomics Singapore
This section adds company-level context without repeating Mona Lee's masked contact details.
{first}.{last}@thermofisher.com
86% confidence
AeroLeads found 1 current-domain work email signal for Mona Lee. Compare company email patterns before reaching out.
Profile bio
About Mona Lee
More than 20 years of operational experience in MNC worked in local and regional capacity, with extensive knowledge in customer care, order fulfillment, technical support, field service processes, and lab samples logistics around the region.Experienced Project Management and Project Implementation on business centre relocation, ERP system migration, business integration, and global programs implementation.I am also a Practical Process Improvement (PPI) Manager who is passionate in continuous improvement, skilled in data analysis, change analysis, customer experience studies, process design and develop control measures.
Listed skills include Customer Experience, Presentation Skills, E1, Cross Functional Coordination, and 26 others.
Current workplace
Mona Lee's current company
Company context helps verify the profile and gives searchers a useful next step.
Novogeneait Genomics Singapore
5 roles
Mona Lee work experience
A career timeline built from the work history available for this profile.
Service Operations Manager
A People Manager of the Field Service Operations team, supporting daily business transactions, installed base, service contracts, spare parts inventory and availability, and managing customer escalation to deliver business results.Completed a major project of ERP system migration from legacy to SAP ECC and SAP Hybris Cloud for Service, along with designing and implementing new operations processes.
May 2017 - Oct 2019
Regional Business Excellence And Project Lead
A Project Lead who led a successful Affymetrix business integration into the Life Sciences Business Group for Asia Pacific Japan Customer Care and Service Support.A certified Practical Process Improvement (PPI) Manager. Drive continuous improvement initiatives to improve customer experience, operational productivity and maximize business results.A Process Champion of Customer Allegiance Score (Net Promoter Score) who conducted studies to enhance customer experience.
May 2014 - Apr 2017
Regional Business Excellence
A Functional Excellence Lead who created and developed Customer Care Standard Operating Procedures (SOP) to heighten the operation proficiency and support business continuity.A Business Excellence Lead who designed and implemented Customer Experience dashboard across Customer Care operation in Asia Pacific Japan.A Business Analyst who analysed business data, identified improvement opportunities, introduced changes to drive business efficiency.
Sep 2010 - Apr 2014
Business Process Analyst – Customer Relation
Three years of Business Process Analyst experience to Asia Pacific Customer Contact Centre, participating and leading key business centre projects that aligned to company strategic direction.Six years of Customer Service experience managing commercial activities in fast-paced manufacturing environment.
Jul 1999 - Jul 2008
Team & coworkers
Colleagues at NovogeneAIT Genomics Singapore
Other employees you can reach at novogeneait.sg. View company contacts for 39 employees →
SY
Sin Yee Chai
Colleague at Novogeneait Genomics SingaporeSingapore
View →
RS
Royston See
Colleague at Novogeneait Genomics SingaporeSingapore
View →
SC
Sherlyn Chua
Colleague at Novogeneait Genomics SingaporeSingapore
View →
YW
Yee Wen Chan
Colleague at Novogeneait Genomics SingaporeSingapore
View →
GB
Grace Bing
Colleague at Novogeneait Genomics SingaporeChaoyang, Liaoning, China
View →
IL
Ivan Lim Wenzhi
Colleague at Novogeneait Genomics SingaporeSingapore
View →
SC
Sophia Chan
Colleague at Novogeneait Genomics SingaporeSingapore
View →
BN
Boonhui Ng
Colleague at Novogeneait Genomics SingaporeSingapore
View →
MC
Man Chun Leong
Colleague at Novogeneait Genomics SingaporeSingapore
View →
SC
Sarah Chao
Colleague at Novogeneait Genomics SingaporeTaiwan, Province Of China
View →
Sin Yee Chai
Colleague at Novogeneait Genomics SingaporeSingapore
View →
RS
Royston See
Colleague at Novogeneait Genomics SingaporeSingapore
View →
SC
Sherlyn Chua
Colleague at Novogeneait Genomics SingaporeSingapore
View →
YW
Yee Wen Chan
Colleague at Novogeneait Genomics SingaporeSingapore
View →
GB
Grace Bing
Colleague at Novogeneait Genomics SingaporeChaoyang, Liaoning, China
View →
IL
Ivan Lim Wenzhi
Colleague at Novogeneait Genomics SingaporeSingapore
View →
SC
Sophia Chan
Colleague at Novogeneait Genomics SingaporeSingapore
View →
BN
Boonhui Ng
Colleague at Novogeneait Genomics SingaporeSingapore
View →
MC
Man Chun Leong
Colleague at Novogeneait Genomics SingaporeSingapore
View →
SC
Sarah Chao
Colleague at Novogeneait Genomics SingaporeTaiwan, Province Of China
View →
1 education record
Mona Lee education
-
Curtin University Of Technology
FAQ
Frequently asked questions about Mona Lee
Quick answers generated from the profile data available on this page.
What company does Mona Lee work for?
Mona Lee works for NovogeneAIT Genomics Singapore.
What is Mona Lee's role at NovogeneAIT Genomics Singapore?
Mona Lee is listed as Senior Business Process Manager at NovogeneAIT Genomics Singapore.
What is Mona Lee's email address?
AeroLeads has found 1 work email signal at @thermofisher.com for Mona Lee at NovogeneAIT Genomics Singapore.
Where is Mona Lee based?
Mona Lee is based in Singapore while working with NovogeneAIT Genomics Singapore.
What companies has Mona Lee worked for?
Mona Lee has worked for Novogeneait Genomics Singapore, Thermo Fisher Scientific, Life Technologies, and Agilent Technologies.
Who are Mona Lee's colleagues at NovogeneAIT Genomics Singapore?
Mona Lee's colleagues at NovogeneAIT Genomics Singapore include Sin Yee Chai, Royston See, Sherlyn Chua, Yee Wen Chan, and Grace Bing.
How can I contact Mona Lee?
You can use AeroLeads to view verified contact signals for Mona Lee at NovogeneAIT Genomics Singapore, including work email, phone, and LinkedIn data when available.
What schools did Mona Lee attend?
Mona Lee holds Bachelor’S Degree, Bachelor Of Commerce - Double Major In Sales And Marketing, High Distinction from Curtin University Of Technology.
What skills is Mona Lee known for?
Mona Lee is listed with skills including Customer Experience, Presentation Skills, E1, Cross Functional Coordination, Cognos, Edw, Customer Service Management, and Process Enhancement.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Mona Lee you were looking for.
View similar profiles
