Mona Leon, Mba Email & Phone Number

Land O' Lakes, Fl, Us

California, United States

• Proven to orchestrate exceptional customer service and ensure unwavering customer satisfaction. Proficient in team development, rapid issue resolution, strategic customer relationships, navigating internal SLAs, handling technical support, and championing bb and delivering digital marketing success.• Harnessed data and metrics, providing proactive support and recommending solutions for workplace health. Communicated advanced reporting and satisfaction metrics to leadership, monitored critical performance indicators, and established a regular cadence with clients. Leveraged executive dashboards, analyzed customer engagement metrics, and provided meaningful reports to enhance business metrics and end-customer experience.• Assisted customers with program or software setup, ensuring optimal utilization. Focused on promoting product value and upselling services, with a detailed product understanding, guided customers to tailored solutions. Engaged in productive conversations and contributed actively to optimizing processes, enhancing Customer Success initiatives, and updating playbooks to define the customer journey.• Adept in feedback gathering, best practice research, and user journey analysis. Developed customer service protocols and implemented comprehensive success programs. Represented the customer's voice, provided detailed reporting, and skillfully managed concerns program-wise, ensuring a seamless and successful journey.• Set clear retention goals for clients and employees, ensuring a unified path to success. Drove account success by leading initiatives to maximize adoption, retention, and overall customer lifetime value. A linchpin for sustained client success, collaborated closely with sales to prioritize customers, drive adoption, and proactively mitigate churn risks.

Clifton, New Jersey, United States

• Act as a trusted customer advisor, providing insight on new services and features, supporting upsell and cross-sell opportunities. Collaborates across teams to develop a partnership management pipeline aligned with company strategy. Cultivates strong client relationships, ensuring retention and satisfaction through key initiatives and measurable success plans.• Blend strong leadership, adept problem-solving, and effective communication skills. Passionate about Diversity, Inclusion, and Belonging, proactively collaborate across teams, serve as a dedicated customer point of contact, and drive continuous value through strategic and technical support. Committed to evolving Customer Success and proactively addressing critical decision points.• Excel provides solution functionalities, adeptly educates clients, and provides tailored training. Beyond client interactions, mentoring junior Customer Success Managers, ensuring alignment with client and internal demands. Actively contributing to Education Services, they identify and recommend staff training opportunities, fostering a culture of continuous improvement and expertise within the team.

Parsippany, New Jersey

• With a deep understanding of products and industry, this expert tailors customer engagement to specific business needs. They curate a seamless service experience, ensuring overall satisfaction and continued adoption. Proactively collaborating internally, they advocate for customers, driving timely and relevant engagements to enhance customer success.• Assessed client needs, developed tailored plans, and coordinated resources to drive positive outcomes. Adept at navigating complex situations with empathy, providing crucial support, and fostering client well-being to achieve lasting success.

Denville, New Jersey, United States

• With Diversity, Inclusion, and Belonging at the forefront, this expert maintains advanced product knowledge and supports Education Services. Meticulously managing customer communication, they renew and grow customer relationships, drive product adoption, advocate cross-departmentally, and collaborate with sales for enhanced overall success and reduced churn risks.• A results-driven marketing manager with a proven record of crafting and executing dynamic strategies. Excel in brand positioning, digital campaigns, and ROI optimization. A collaborative leader who guides cross-functional teams to achieve business objectives and drive exceptional market impact

Master Of Business Administration - Mba

studied executive master of business adminstration

Bachelor'S Degree, English