Mona M. Baker Email & Phone Number

Lake Saint Louis, Missouri

Independent Distributor at Young Living

Troy, Mo

Manage company accounts using QuickBooks. Develop effective relationships with outside vendors. Maintain budget and review all fixed and variable expenses weekly. ▪ Maintain accurate DOT file activity logs and review for any violations. ▪ Keep accurate accident, fuel tax, highway use and mileage records in order to produce supporting documentation for run-cost effectiveness. ▪ Develop policies and procedures to streamline operations, compliance and driver training regarding D.O.T… Show more Manage company accounts using QuickBooks. Develop effective relationships with outside vendors. Maintain budget and review all fixed and variable expenses weekly. ▪ Maintain accurate DOT file activity logs and review for any violations. ▪ Keep accurate accident, fuel tax, highway use and mileage records in order to produce supporting documentation for run-cost effectiveness. ▪ Develop policies and procedures to streamline operations, compliance and driver training regarding D.O.T. rules and regulations. ▪ Collect and analyze data to determine the cost per job and profit/loss analysis.▪ Analyze all aspects of transportation operations, locating and eliminating unnecessary expenses. Show less

Troy, Missouri

Business Marketing Analyst (2004 - 2011)Assisted in product positioning, pricing, distribution and advertising for the enhancement of the products and services portfolio. Developed marketing plans and business cases. Identified new revenue opportunities for products and services.▪ Regularly communicated marketing strategy and tactics to senior leadership.▪ Conducted competitor investigations, including secret shopping, to develop side-by-side pricing and product comparisons… Show more Business Marketing Analyst (2004 - 2011)Assisted in product positioning, pricing, distribution and advertising for the enhancement of the products and services portfolio. Developed marketing plans and business cases. Identified new revenue opportunities for products and services.▪ Regularly communicated marketing strategy and tactics to senior leadership.▪ Conducted competitor investigations, including secret shopping, to develop side-by-side pricing and product comparisons used to decide competitive response tactics.▪ Served as primary point of contact for specific marketing implementation projects for accurate and timely communication to sales channels.▪ Coordinated the monthly analysis of revenue and porting for product sales activity.▪ Supported rollout of new business products for sales team in region.▪ Represented CenturyLink for the Wentzville Chamber of Commerce as a Board Member, and as a member of the St. Charles County Economic Development Council Recruitment Committee.▪ Served as region administrator for the company's sales tracking system - Sales Force Administration (SFA).Consumer Marketing Analyst (2003 - 2004)Compilation and analysis of field market and product intelligence. Assisted with implementation of channel plans and coordination of product training and launch support for consumer sales.▪ Administered region sales program which rewarded employees for referral and sales activity. ▪ Provided day-to-day administration of a door-to-door sales campaign in St. Charles County for the sales of bundled products to residential customers. ▪ Managed and administered Builder/Developer/Multiple Dwelling projects. Contacted prospective partners, negotiated contracts, administered compensation and resolved problems. ▪ Created multiple Access databases that were used nationwide.▪ Provided regional administration of the corporate marketing intelligence database. Show less

Provided support for department manager, five supervisors, and up to 150 sales representatives.▪ Developed processes and procedures associated with the startup of the Video Services department.▪ Tracked average number of calls, average handling time, call work percentages, customer churn, sales and employee attrition to compute management's monthly sales compensation and to identify trends.▪ Departmental expert for Worker's Compensation, Family Medical Leave, employee benefits… Show more Provided support for department manager, five supervisors, and up to 150 sales representatives.▪ Developed processes and procedures associated with the startup of the Video Services department.▪ Tracked average number of calls, average handling time, call work percentages, customer churn, sales and employee attrition to compute management's monthly sales compensation and to identify trends.▪ Departmental expert for Worker's Compensation, Family Medical Leave, employee benefits, payroll, account payable/receivables, union contract issues and grievances.▪ Created and maintained employee files in an Access database.▪ Coordinated travel, staff meetings, and sales promotions for the departments.▪ Trained department in the use of new Integrated Voice Response Unit (IVRU) phone system. Show less

First point of contact for resolution of customer billing issues, and installation of new phone services. Established rapport with customers to define their needs for products and services.▪ Customer advocate for billing/order inquiries, new service installations, troubleshooting, account investigation, and sales of telecommunications related products.▪ Named "Quality Expert" for having excellent rating for seven out of twelve months.▪ Chosen to assist in Resource Management group… Show more First point of contact for resolution of customer billing issues, and installation of new phone services. Established rapport with customers to define their needs for products and services.▪ Customer advocate for billing/order inquiries, new service installations, troubleshooting, account investigation, and sales of telecommunications related products.▪ Named "Quality Expert" for having excellent rating for seven out of twelve months.▪ Chosen to assist in Resource Management group in the intraday operations of the contact center. Show less

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