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Mona Machetanz is listed as Senior Director Customer Service Center at Steigenberger Hotels and Resorts, based in Frankfurt Rhine-Main Metropolitan Area, Germany. AeroLeads shows a matched LinkedIn profile for Mona Machetanz.
Mona Machetanz previously worked as Director Voice Services EMEAA (Europe, Middle East, Asia and Africa) at Intercontinental Hotels Group and Director Channel Education and Voice Services Europe / Dir Marketing North Central & Eastern Europe at Intercontinental Hotels Group. Mona Machetanz holds Dipl.Kfm., Marketing, Operations Research from Friedrich-Alexander-Universitaet Erlangen-Nuernberg.
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Strategisch-kreative Führungskraft mit Leidenschaft für agiles, ergebnisorientiertes und unternehmerisches Arbeiten. Langjährige Erfahrung bei führenden, internationalen Dienstleistungsunternehmen (InterContinental Hotels, Lufthansa Group u.a.). Fundierte EMEAA-weite Expertise im Aufbau und Steuerung von Contact Center/BPO sowie Change & Transformations-Management, mit nachgewiesenen Resultaten und Ergebnissteigerung in Direktkanälen, Produktlinien und Märkten. Überzeugte (virtuelle) Führung und Personalentwicklung multinationaler Teams. Diplom Kauffrau und zertifizierte Mediatorin.
Listed skills include Leadership, Customer Experience, International Business, Consulting, and 26 others.
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Frankfurt Am Main, Hessen, De
Shaping strategy and guiding teams through transformation from decentral reservation handling to a multi-brand central customer service center including near-shoring/BPO. Empowering future growth and internationalisation through new operating models. Initiating automation and AI applications in back-office processes.
Windsor, Berkshire, Gb
Drove Voice channel delivery for EMEAA hotels, outpacing revenue growth targets and optimising staffing on properties. Consecutively grew IHG's direct channel contribution and enterprise value proposition. Mentored and grew young talent.
Windsor, Berkshire, Gb
Frankfurt Am Main, Hess, De
Frankfurt Am Main, Germany, De
Quick answers generated from the profile data available on this page.
Mona Machetanz works for Steigenberger Hotels and Resorts.
Mona Machetanz is listed as Senior Director Customer Service Center at Steigenberger Hotels and Resorts.
Mona Machetanz is based in Frankfurt Rhine-Main Metropolitan Area, Germany while working with Steigenberger Hotels and Resorts.
Mona Machetanz has worked for Steigenberger Hotels And Resorts, Intercontinental Hotels Group, Lufthansa, Lufthansa Cargo, and Arthur D. Little.
You can use AeroLeads to view verified contact signals for Mona Machetanz at Steigenberger Hotels and Resorts, including work email, phone, and LinkedIn data when available.
Mona Machetanz holds Dipl.Kfm., Marketing, Operations Research from Friedrich-Alexander-Universitaet Erlangen-Nuernberg.
Mona Machetanz is listed with skills including Leadership, Customer Experience, International Business, Consulting, Revenue And Profit Growth, Alliance And Cooperation Management, Cross Cultural Management, and Business Development.
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