Mona Mocanu Email & Phone Number

Spain

Mallorca

Acting as Key Account Manager for several key B2B clients. Preparation of yearly contracts, negotiating and personalizing best offers for each B2B. Renegotiation (by telephone/email/ visits) of contracting conditions with the suppliers in order to maximize availability, offers, best available rates.Reporting & Analysis. Preparation of weekly Comparison Reports in order to identify possible weak spots of the contracted conditions and find solutions to improve them.Analyze availability and negotiate allotment top ups, releases, minimum stays, and stop sales.Helping IT Department with connectivity procedures, personalize the hotel inventory for each OTA and proceed with hotel / room mapping.

Palma De Mallorca, Baleares, España

Strategically managing the inventory (hotel room-nights) so it can be sold to the right customer at the right time and for the right price.Understanding, anticipating and influencing suppliers behavior in order to maximize the operating margin.Renegotiation (by telephone/email/ visits) of contracting conditions with the suppliers in order to maximize availability, offers, best available rates.Supervise the loading process of the negotiated conditions with the hotels.Reporting & Analysis. Preparation of several reports extracted from internal tools to identify possible weak spots in the contracted conditions in order to be improved.Analyze availability and negotiate allotment top ups, releases, minimum stays, and stop sales.Training of the hotels on how to use the Supplier Portal, showing them how to optimize their inventory, rates, load offers in order to increase sales for both parties.Assures by daily monitoring that the selected differentiated product (hotels) reaches the maximum results in terms of profit.Identifying Business Opportunities in terms of new product, offers or any other in coordination with Contracting Manager.

Palma De Mallorca, Baleares, España

Uploading contractsDaily maintenance of the contracts ( stop sales/ open sales, minimum stay, release, allotment)Constantly in contact with hotels in order to negotiate offers, extra allotment, etcPrepare contract proposals for various ttooPrice comparison and negotiation of rate improvement.Maintenance of the website and the Extranet ( upload photos, fact sheets, etc)

Palma De Mallorca, Baleares, España

Attend phone calls and booking managementSolve different booking incidence.In charge of direct emailing to both guests and agencies.

Distrito De Constanţa, Rumania

Responsible of customer´staff training on ClockBS Hotel Management Software.Providing customer consultancy, audits of software, helping clients to identify their needs and drawing support plans.Providing instant assistance to incidents, requests or doubts by phone or remote.Implementing the Critical Restore Procedures in case of system collapse.Applying Customer Care Procedure in solving any problem and efficiently and in minimum time.

Distrito De Constanţa, Rumania

Taking care of Riu Corporate Basics regarding courtesy and service attitude.Training of tasks, rights and obligations of the employees according to the category and emphasizing attention to guests.Handling complaints with a positive attitude and offering quick and efficient solutions.Coordinating with Sales Department and TTOO representatives.In charge of daily assigning of rooms according to the arrival list and courtesies for VIP´s.Controlling correct input of extra invoices and their payments.Controlling the Income Budget and the cash payments.In charge with configuration of rates in Fidelio V8.Accounts receivable and Invoicing TTOO.Controlling correct inpu

Master'S Degree, Pr And Communication

Bachelor'S Degree, Tourism And Travel Services Management

Education record