Mona Mohammed Email & Phone Number

Dubai, United Arab Emirates

- Proactively address customer inquiries and resolve complaints with a focus on delivering exceptional service. - Efficiently organize and facilitate the processing of company orders to ensure timely fulfillment. - Prepare and submit detailed daily and monthly performance reports to track service metrics. - Provide accurate and comprehensive information regarding company policies, products, and services to enhance customer understanding. - Recommend effective solutions for… Show more - Proactively address customer inquiries and resolve complaints with a focus on delivering exceptional service. - Efficiently organize and facilitate the processing of company orders to ensure timely fulfillment. - Prepare and submit detailed daily and monthly performance reports to track service metrics. - Provide accurate and comprehensive information regarding company policies, products, and services to enhance customer understanding. - Recommend effective solutions for product malfunctions, ensuring a high level of customer satisfaction. - Timely process monthly commission payments for clients, maintaining accuracy and compliance with company standards. Show less

Khartoum

• Facilitated the end-to-end trade finance operations for corporate clients, ensuring compliance with international trade regulations, bank policies, and internal controls.• Prepared and reviewed letter of credit applications, ensuring accuracy and completeness of supporting documents, and coordinating with customers and counterparties to resolve any discrepancies.• Conducted thorough examination and analysis of trade finance documents, including bills of lading, commercial invoices… Show more • Facilitated the end-to-end trade finance operations for corporate clients, ensuring compliance with international trade regulations, bank policies, and internal controls.• Prepared and reviewed letter of credit applications, ensuring accuracy and completeness of supporting documents, and coordinating with customers and counterparties to resolve any discrepancies.• Conducted thorough examination and analysis of trade finance documents, including bills of lading, commercial invoices, packing lists, and insurance certificates, in accordance with UCP 600 and ISBP standards.• Managed import/export financing, including negotiation of shipping terms, evaluation of creditworthiness, and assessment of risks associated with international trade transactions.• Assisted clients in navigating the complexities of trade finance, providing guidance on trade regulations bank policies and documentation requirements. Show less

Khartoum, Sudan

Provide assistant to customers inquiries on accounts, products, and services Processed a wide range of financial transactions.• Ensuring accuracy and compliance with banking regulations.• Resolved customer issues and complaints in a professional and empathetic manner.•Provide friendly and responsive customer service by using excellent customer service skills.•Resolve customer compliants and issues in a timely and professional manner .Education.