Mona Mohammed Email & Phone Number

Dubai, United Arab Emirates

- Proactively address customer inquiries and resolve complaints with a focus on delivering exceptional service. - Efficiently organize and facilitate the processing of company orders to ensure timely fulfillment. - Prepare and submit detailed daily and monthly performance reports to track service metrics. - Provide accurate and comprehensive information.

Khartoum

• Facilitated the end-to-end trade finance operations for corporate clients, ensuring compliance with international trade regulations, bank policies, and internal controls.
• Prepared and reviewed letter of credit applications, ensuring accuracy and completeness of supporting documents, and coordinating with customers and counterparties to resolve any discrepancies.
• Conducted thorough examination and analysis of trade finance documents, including bills of lading, commercial invoices… Show more
• Conducted thorough examination and analysis of trade finance documents, including bills of lading, commercial invoices, packing lists, and insurance certificates, in accordance with UCP 600 and ISBP standards.
• Managed import/export financing, including negotiation of shipping terms, evaluation of creditworthiness, and assessment of risks associated with international trade transactions.
• Assisted clients in navigating the complexities of trade finance, providing guidance on trade regulations bank policies and documentation requirements. Show less

Khartoum, Sudan

• Provide assistant to customers inquiries on accounts, products, and services Processed a wide range of financial transactions.
• Ensuring accuracy and compliance with banking regulations.
• Resolved customer issues and complaints in a professional and empathetic manner.
• Provide friendly and responsive customer service by using excellent customer service skills.
• Resolve customer compliants and issues in a timely and professional manner.Education.