Mona Mueller Email & Phone Number

Frankfurt, He, De

Frankfurt, Hesse, Germany

• Establish and maintain partnerships with corporate clients, customising collaboration approaches to meet their specific needs and fostering increased engagement. • Analyse data to assess the effectiveness of client relationship activities to ensure alignment with university goals and enhance student satisfaction and employability.• Organise individual recruiting events and large-scale career events, linking over 3200students with potential employers.

Frankfurt Am Main, Hesse, Germany

Würzburg, Bavaria, Germany

• Spearheaded the comprehensive administration of doctoral programs, streamlining backofficefunctions by implementing innovative processes and leading to significant reductionsin operational challenges.• Elevated student engagement and project success rate by conducting trainings and advisorytalks, leading to a 50% increase in top talent attraction and successful university recruitment.• Enhanced communication with internal and external stakeholders, increasing programmeefficiency and seamless issue resolution.

London, England, United Kingdom

• Led the successful transformation of the Student Support Services course management system, overseeing project plans, deadlines, and communication to enhance accessibility and user experience.• Developed and implemented student support initiatives focusing on accommodation, financial assistance, and disability support to enhance the overall student experience and attract diverse student populations.• Collaborated with academic units to develop effective recruitment strategies, leveraging insights from student support experiences to inform recruitment efforts aimed at creating an inclusive learning environment.

London, England, United Kingdom

• Developed attendance monitoring processes and implemented operating procedures, resulting in a 12% increase in retention rates and heightened student satisfaction.• Conducted analyses of key performance indicators and regularly delivered actionable insights to university management, enabling informed decision-making and strategic planning.• Established close relationships with academic and administrative staff to facilitate inter-departmental communication and effective implementation of attendance policies and processes.

London, England, United Kingdom

• Managed student lifecycle processes from initial engagement through enrollment, orientation, and academic progression to graduation and post-graduation opportunities, utilising student records systems and virtual learning environments accordingly, ensuring consistency of data.• Ensured adherence to quality assurance and accreditation requirements and supported student, module and programme evaluation processes in line with university best practice.• Engaged in outreach activities to build relationships with high schools and colleges.

Newcastle Upon Tyne, England, United Kingdom

• Initial point of contact for inquiries, addressing incoming requests promptly and efficiently.• Diligently managed and updated client data, ensuring accuracy and completeness.• Organised workshops, including paperwork preparation, participant record maintenance, outreach to potential participants, and processing loan and grant requests.

Gerolzhofen, Germany

• Managed and fulfilled orders efficiently and maintained shop inventory as needed.• Updated website via CMS• Oversaw social media site management.

Schweinfurt, Germany

• Updated intranet content through CMS.• Researched and crafted internal communication content.• Compiled monthly press reviews, coordinated content internationally, and wrote articles for internal newsletter.

Schweinfurt, Germany

• Produced multiple news articles per day.• Actively participated in press conferences and conducted in-depth research.• Captured and edited interview audio files utilising professional editing software.• Conducted in-person and phone interviews with diverse audiences.

Würzburg, Germany

• Conducted research and composed press releases.• Authored and edited articles for the internal newspaper.• Effectively handled and responded to media inquiries, ensuring clear and positive communication with external partners.

Gerolzhofen, Germany

• Conducted research and crafted press releases.• Ensured precise proofreading and editing for diverse media channels.• Generated original website content• Organised and executed marketing events.

Master Of Arts (M.A.), Media And Public Relations

Postgraduate Certificate, Psychology

Bachelor Of Arts (B.A.), Communications

Abitur, 1.7