Mona Patel Email & Phone Number

Orlando, Fl, Us

- Led the integration of a third-party Specialty Pharmacy Application into Walmart's pharmacy system, improving user experience, efficiency, satisfaction, and script growth.- Created detailed Product Requirement Documents (PRDs) with features, acceptance criteria, use cases, and OKRs to guide product development.- Fostered strong cross-team collaboration with stakeholders from vendors, business, operations, compliance, and engineering, ensuring effective release planning and alignment.- Managed the integration of a Fulfillment Automation System with a targeted increase in capacity.- Oversaw rigorous feature testing in UAT environments, reducing product-related bugs.- Directed the roadmap for Specialty Pharmacy, working closely with business stakeholders to enhance alignment and optimize planning.

Orlando, Florida, United States

- Pioneered the STO group as one of the first pharmacists specializing in oncology.- Led program growth and implemented process enhancements, driving operational efficiency to onboard and coach new pharmacists on software and operational procedures. - Provided expert counseling on health issues, symptoms, and specialty medications, enhancing patient care.- Contributed to Process Innovation and Improvement initiatives, leading to software enhancements and workflow optimization.- Managed the new Drug Allowance Sheet, streamlining information access for the specialty pharmacist team.- Selected as a trainer to onboard and coach new pharmacists on software and operational procedures.

Orlando, Florida Area

- Collaborated with management to elevate customer service standards and exceeded KPM reports consistently.- Successfully met Immunization delivery targets for consecutive years.

Flint, Michigan, United States

- Led a team of 5 Pharmacy Technicians and improved store rankings to top 3 in the region for script counts and customer service.- Implemented strategies to improve customer service, resulting in increased patient satisfaction scores and positive feedback, raising Client satisfaction above 95%.- Achieved and exceeded sales targets for prescription medications and over-the-counter products for the year.

Flint, Michigan, United States

- Maintained accurate patient profiles for precise dispensing, conducted comprehensive medication checks, prioritized tasks efficiently, and provided expert counseling to patients on medication and health concerns.- Achieved exceptional client satisfaction ratings above 90%.- Partnered with the Pharmacy Manager to surpass Immunization delivery targets consistently.- Ranked top in all district KPIs from 2008-2011 and recognized as "My Favorite Pharmacist" in 2008 & 2010.