Mona Ragtah-Gomber Email & Phone Number

New Zealand

Auckland, New Zealand

• Leading the delivery and implementation of the data driven tech and tools within the Financial Assurance practice.
• Driving a data first culture by being an ambassador for uptake of new data and business solutions.
• Developing end-to-end solutions involving data mining, data wrangling and creating visualisations to enable key decision making for the wider non-technical teams.
• Rolling out and implementing various PwC global tools to the New Zealand firm.
• Managing stakeholder relationships across various teams with New Zealand and across the globe.
• Liaise with, manage and coach various teams across the firm.

Auckland, New Zealand

• Data discovery: Creating insights for companies on different sectors by using internal and external data and developing dashboards turn that data into meaningful information.
• Data governance: Performing detailed analysis over large datasets to establish lists of exceptions to business rules and data quality rules/conventions.
• Data migration: Developing and reviewing data migration frameworks and processes to ensure that data has been transferred completely and accurately from the source system(s) to the target system.
• Leading multiple projects by completing and updating project documentation, managing project scope, adjusting resources when necessary to ensure efficient and on-time delivery of project tasks and milestones.
• Managing stakeholder relationships and expectations by developing a communication process to keep others up-to-date on project results.
• Coaching and supporting peers and reviewing work prepared by juniors across multiple projects.

Auckland, New Zealand

• Performing suspicious transaction analysis engagements for organisations across the university, insurance, local government and public health sectors.
• Conducting general ledger testing and fraud analysis for audit support.
• Data cleansing and preparation for reporting and visualisation purposes.
• Developing data visualisation projects using Tableau, Power BI and QlikView.
• Applying SQL and Tableau skills to generate in depth portfolio and insights and analytical reporting.
• Carrying out data migration and data governance projects using SQL as the main tool.

Auckland, New Zealand

• Hosting live radio - interacting with callers on air and off air.
• Master of Ceremonies on various stage show during events such as Auckland Diwali Festival.
• Time management – planning content to ensure the show runs to time.
• Organisation skills – events held for the wider community.

Auckland, New Zealand

• Coordinating data extractions, reporting, campaign management and analytic requests to meet internal and business partner requests.
• Applying SQL and Tableau skills to generate in depth portfolio and insights and analytical reporting.
• Creating monthly dialler files for outbound calling and reporting.
• Conducting customer insights analysis and profiling.
• Delivery of data and analytics related to initiatives across Australia and New Zealand.

Auckland, New Zealand

• Preparing daily, weekly and monthly as well as ad-hoc reporting for internal and external stakeholders using SAS, EG and SQL.
• Simplifying existing reports and process using SQL and automation techniques such as VBA and JavaScript.
• Preparing on-demand analysis and data mining using SAS and SQL.
• Managing outbound dialling system, blending inbound/outbound telephony, automating interactive voice system.
• Reporting key call centre metrics such as the FTE capacity model and KPR.
• Reporting key financial metrics such portfolio exposure, operating expenses, delinquency.

Auckland, New Zealand

• Collection of delinquent accounts.
• Resolving customer dissatisfaction.
• Negotiating optimum payment solutions between customer and GE using phone manner and resilience.

Bachelor Of Science (Bsc), Computer Science

Activities and Societies: • UniGuide Leader. • UoA Ambassador. • Class Representative. • Computer Science Club Member. • Women in Science.

Education record

Activities and Societies: • Vice Captain Girls Cricket Team.• NCEA Levels 1, 2 and 3.