Mona Saye Email & Phone Number

Oakbrook Terrace, Illinois, United States

Chicago, Illinois, United States

Contribute to the restaurant’s 4.8-star rating by demonstrating professionalism in a fast-paced environment where multitasking, attention to detail, and active listening are paramount to ensure positive customer experiences.Actively utilize upselling techniques by promoting specials and sales, leading to an average of over $55 per table.Manage an ongoing project to gather customer feedback and report suggestions and complaints to leadership teams, contributing to the ongoing updating and improvement of menu items, quality protocols, and workflows.Train new hires by demonstrating best practices, ensuring smooth shift changes and consistent customer experiences.

St. Paul, Mn

Project managed an initiative that helped 40% of individuals living in group residential dorms move into independent living spaces over the course of 1 year by aligning client, departmental, and organizational goals.Collaborated with technology and project management teams to improve client data management systems, their accuracy, and analytics capabilities to make sound decisions that advanced the program’s impact.Led group training opportunities to ensure all stakeholders understood new product and program launches, their short- and long-term goals, and how their implementation would contribute to the overarching objectives of the organization.

Minneapolis, Minnesota, United States

Oversaw daily operations through effective scheduling, inventory management, customer experience management, and security enforcement, leading to the achievement of all sales goals and a 4.8-star review on Google.Demonstrated expertise in product management by ensuring new products were appropriately marketed to customers according to brand guidelines and that products were strategically stocked according to sales data. Supervised a staff of 20 and introduced training modules that improved communication, sales, and store safety.Implemented improvement strategies, like customer surveys, that boosted sales by 10% and reduced call volumes by 5%.

Minneapolis, Minnesota, United States

St Paul, Minnesota, United States

Coordinated outreach programs and events in collaboration with government agencies, state legislators, and non-profit organizations to provide education related to health and human services, commerce, and elections.Managed daily constituent correspondence by directing them to the appropriate resources, collaborating with agencies on problem resolution,s and introducing new policies that increased office workflow efficiencies.