Mona Samuel Email & Phone Number

Dubai, Ae

United Arab Emirates

Dubai, United Arab Emirates

• Provide a range of human resource support consistent with the requirements of the law within the United Arab Emirates, HR and Admin best practices and company's policies• Serve as the primary HR contact to advice staff on human resources policies and procedures• Support recruitment process by posting vacancies, arranging the interviews, follow up candidates about results and stages of interviews, giving the feedback's, track the records about recruitment stages• Oversee the on-boarding process for new joiners as administered by the different departments by collecting required documents and data for processing visa application/renewal, labor card, Emirates ID application, labor contract facilities, insurance card and visa stamping• Conduct background verification (BVC)• Compose, review, and direct distribution of all letters for old and new hires, and changes in employment status• Support academic activities such as promotion and tenure, leave, performance evaluations • Managing exit process of resigned / terminated staff and calculating EOSB in accordance with the MOHRE law and company policies• Preparing and sharing bio-metric report weekly• Preparing payroll by validating the attendance with the bio-metric, troubleshoot pay issues and work with Payroll to resolve and manage resolution• Manage and maintain records in employee files and HRMS • Ensure accuracy in employee records• Provides employee related records as required• Creates reports and responds to inquiries for information by providing accurate and timely data• Seek to continuously improve the quality and value of the HR and Admin service• Managing requisitions and stock• Managing and resolving MOL complaints in liaison with the company PRO as and when required• Arranging flight bookings as and when required• Perform other job-related duties as necessary

Dubai Silicon Oasis, Dubai, United Arab Emirates

• Recruiting, training, and coach the sales Team• Assisting manager in sales strategy development• Execution of the strategy• Keeping the team informed of new products and services• Delegate tasks and set deadlines• Setting sales targets and ensuring to achieve by motivating the team and implementing different strategies• Preparing sales reports, MIS, agent report• Coordinating with credit department and others for the approvals

Dubai

• Preparing excel reports and sheets for tracking the requests and managing the work.• Coordinating with DU IT depts. For rectifications and follow up with helpdesk requests.• Working on manage engine desk software for helpdesk purpose (raising requests, updating, resolving) client issues.• Working on Software’s (MS office, Citrix receiver for remote access, helpdesk software’s)

Islamabad Pakistan

• Achieve the organizations sales & recovery target.• Generating Sales of PKR 441 Million (AED 16.3 Million) through new sales.• Recovered the amount of PKR 547 Million (AED 20.20 Million) from customers. • Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.• Updating Sales and Marketing Director with client feedback/ comments relating to product content and pricing as well as companies.• Carrying out effective research & intelligence into competitor products & other trends.• Making sure that campaigns run to deadline and on budget.• Monitoring & reporting to senior managers on the effectiveness of strategies/campaigns.• Meeting the given targets set by Higher Management• Preparing legal contracts of property for new buyers in collaboration with the lawyer and finance department

Federal Capial &Ajk, Pakistan

• Production of broadcasting material for telecommunication regarding Value Added Services and promotional campaigns across Pakistan.• News regarding current affair, sports and entertainment news for IVR services of mobile companies.• Working as broad caster in the organization in major TWO languages, Urdu and English

Pakistan

• To manage assigned campaigns i.e. Diabetes and Energy (B to B) • Handling communications and all accounts/clients for the management• To build and develop a team of CSR’s into a highly responsive team that would prove beneficial for the organization• Conducting training according to different scenarios as required.• Reaching out to clients on the calls and emails with effective follow-up to provide trainings and satisfy their needs.• Incorporating effective workflows and strategies.• Create reports to measure conversion ratios of the targets achieved and retained.• Effectively dealing with the client queries and allocation of interests.• Maintaining pace with product enhancement and internal trainings to ensure good grasp over product knowledge.• Implementation of company policies and procedures.• Maintaining effective business relationships with clients.• Managing information flow between clients and company.• Build, develop, and lead a team of CSR(s) into a highly responsive team that meets the required standards of the campaign.• Attending client calls and client calibration sessions.• Handling communication with all accounts/clients.• Ensure communication between management and employees.• Create and execute solutions to instant motivational and improvised matters.

Pakistan

• As a CSR I was to deal with U.S market providing exclusive dealing in specialized customer service. For several projects like, Diabetics outbound projects.• Satisfying customers by finding an effective solution to their requirements i.e. qualifying them as per the guidelines to satisfy their needs.• Being a CSR, it also gave me the opportunity to prove myself on the campaign, being a closer in sales area with excellent quality and conversion rate.

Pakistan

• As a CSR I was to deal with U.S market providing exclusive dealing in specialized customer service. For several projects like, Collection, Home Improvements, Mortgages outbound projects as well.• Satisfying customers by finding an effective solution to their requirements i.e. qualifying them as per the guidelines to satisfy their needs.

Islamabad Pakistan

• Assisting Regional manager in day to day management of sales and team management as per requirement• Managing a team of 25 peoples on direct bank contract & responsible for team hiring, training and productivity• Responsible for meeting sales targets through motivating and developing staff, consistently achieving and surpassing • Key performance indicators• Supporting management and staff to help create their own successful production team and effective team leaders• Maintaining every sales opportunity by promoting the highest standards of customer care and recognizing potential and training opportunities & supporting coaching team managers to reach their full potential• Reviewing and evaluating daily LG’s achievement and producing an end of daily spreadsheet• Handling DR Unit to improve efficiency and quality of region.• Coordination with CIU and Operations for resolution of rejections and cases in process.• Monitoring and evaluating all forms of customer transactions and calls of CSR’s• Hold individual coaching sessions with all their assigned CROs• To achieve all of the tasks assigned within the target due date• Evaluating positive attitude, goal oriented and team player• to provide a quality evaluation feedback to the operations teams• to maintain the quality of service being delivered on their assigned programs• Conducting calibrations sessions with team