Mona Samuel Email & Phone Number

Dubai, AE

United Arab Emirates

Dubai, United Arab Emirates

• Provide a range of human resource support consistent with the requirements of the law within the United Arab Emirates, HR and Admin best practices and company's policies
• Serve as the primary HR contact to advice staff on human resources policies and procedures
• Support recruitment process by posting vacancies, arranging the interviews, follow up candidates about results and stages of interviews, giving the feedback's, track the records about recruitment stages
• Oversee the on-boarding process for new joiners as administered by the different departments by collecting required documents and data for processing visa application/renewal, labor card, Emirates ID application, labor.
• Conduct background verification (BVC)
• Compose, review, and direct distribution of all letters for old and new hires, and changes in employment status

Dubai Silicon Oasis, Dubai, United Arab Emirates

• Recruiting, training, and coach the sales Team
• Assisting manager in sales strategy development
• Execution of the strategy
• Keeping the team informed of new products and services
• Delegate tasks and set deadlines
• Setting sales targets and ensuring to achieve by motivating the team and implementing different strategies

Dubai

• Preparing excel reports and sheets for tracking the requests and managing the work.
• Coordinating with DU IT depts. For rectifications and follow up with helpdesk requests.
• Working on manage engine desk software for helpdesk purpose (raising requests, updating, resolving) client issues.
• Working on Software’s (MS office, Citrix receiver for remote access, helpdesk software’s)

Islamabad Pakistan

• Achieve the organizations sales & recovery target.
• Generating Sales of PKR 441 Million (AED 16.3 Million) through new sales.
• Recovered the amount of PKR 547 Million (AED 20.20 Million) from customers.
• Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.
• Updating Sales and Marketing Director with client feedback/ comments relating to product content and pricing as well as companies.
• Carrying out effective research & intelligence into competitor products & other trends.

Federal Capial &AJK, Pakistan

• Production of broadcasting material for telecommunication regarding Value Added Services and promotional campaigns across Pakistan.
• News regarding current affair, sports and entertainment news for IVR services of mobile companies.
• Working as broad caster in the organization in major TWO languages, Urdu and English

Pakistan

• To manage assigned campaigns i.e. Diabetes and Energy (B to B)
• Handling communications and all accounts/clients for the management
• To build and develop a team of CSR’s into a highly responsive team that would prove beneficial for the organization
• Conducting training according to different scenarios as required.
• Reaching out to clients on the calls and emails with effective follow-up to provide trainings and satisfy their needs.
• Incorporating effective workflows and strategies.

Pakistan

• As a CSR I was to deal with U.S market providing exclusive dealing in specialized customer service. For several projects like, Diabetics outbound projects.
• Satisfying customers by finding an effective solution to their requirements i.e. qualifying them as per the guidelines to satisfy their needs.
• Being a CSR, it also gave me the opportunity to prove myself on the campaign, being a closer in sales area with excellent quality and conversion rate.

Pakistan

• As a CSR I was to deal with U.S market providing exclusive dealing in specialized customer service. For several projects like, Collection, Home Improvements, Mortgages outbound projects as well.
• Satisfying customers by finding an effective solution to their requirements i.e. qualifying them as per the guidelines to satisfy their needs.

Islamabad Pakistan

• Assisting Regional manager in day to day management of sales and team management as per requirement
• Managing a team of 25 peoples on direct bank contract & responsible for team hiring, training and productivity
• Responsible for meeting sales targets through motivating and developing staff, consistently achieving and surpassing
• Key performance indicators
• Supporting management and staff to help create their own successful production team and effective team leaders
• Maintaining every sales opportunity by promoting the highest standards of customer care and recognizing potential and training opportunities & supporting coaching team managers to reach their full potential