Mona Sangha Email & Phone Number

Burnaby, British Columbia, Canada

Enhance features, promotions, and customer experience for a range of insurance products (Optional Car, Small Business Insurance, RV, Life, Health, Dental, and Travel). Collaborate with internal and external stakeholders to plan and implement product changes, offering reliable consultation and solutions. Conduct regular forecasting, monitor performance, and identify actions to address gaps and leverage opportunities. Provide feedback and support to various stakeholders on product, performance, underwriting, and claims matters. Monitor market performance, including traction, popularity, competitive features, and trends, reporting findings to the team for consideration of appropriate solutions. Identified customer pain points through market research, using data-driven insights to enhance product features and address gaps, resulting in product improvements.

Petaling Jaya, Selangor, Malaysia

Led end to end product development initiatives and strategies, ensuring that projects are implemented according to plan and that any issues are resolved promptly and effectively. Developed product presentations, proposals and recommendations to Management. Worked with cross functional teams to evaluate and execute on product initiatives for new and existing products. Well versed with product design, pricing requirements, operation processors, risk assessments, reinsurance agreements, regulatory compliance, and all insurance collaterals.

Kuala Lumpur, Malaysia

Supported implementation of product strategy and product plan from end-to-end. Conducted market research and designed product features. Prepared product specification that includes detailed discussion on operational and system issues. Involved in preparation of User Requirement Elicitation Document and test cases for User Acceptance Testing. Prepared risk assessments, drafted and reviewed policy contracts, and ensure the right technical information is provided in the marketing materials.

Kuala Lumpur, Malaysia

Responsible in developing marketing materials and training materials for Life insurance products. Trained agency members, branch heads and company staffs prior to the launch of new or enhanced life insurance products.

Kuala Lumpur, Malaysia

Underwritten standalone medical insurance policies.

Klang, Selangor, Malaysia

Drawn blood and conducted medical tests on blood, urine and feces.

Bsc (Hons) Biomedical Sciences, Biological And Biomedical Sciences

Diploma In Medical Laboratory Technology, Clinical Laboratory Science/Medical Technology/Technologist