Mona Seif Email & Phone Number

Egypt

Cairo, Egypt

• Responsible for building and driving the strategic roadmap for the design and technical foundation of the Self-service channels, ensuring team deliverables align with the organization strategic vision and core objectives across technology, product, digital and UX for all lines of business.• Lead cross-functional teams to ship deliver features with high velocity through the entire life cycle from concept to design to delivery.• Collaborate and communicate with key technology, product and UX stakeholders across the organization. • Responsible for gathering, documenting, and providing business, system, analytics, accessibility and design requirements, and user acceptance testing to ensure team deliverables align with the strategic vision for projects and releases that impact the self-service channels.• Translate business goals into functional strategies and tactical user stories for the development team to implement• Articulate business value tied to projects and user stories to peers and leaders• Help define and drive excitement for the product vision and strategy• Partner with other product owners to coordinate and facilitate the release of the self-service channels enhancements

Egypt

Cairo, Egypt

• Participated in the digital transformation of the organization’s inherited culture processes and platforms (resulted in increased customer base & revenue generation) • Guided development of services and solutions that enhance the digital customer experience.• Understood and conveyed detailed design information about the creation of customer journeys, workflows and personas.• Helped other segments across the organization to respond to enquiries, make updates and find solutions & workarounds.• Worked with team members, business and vendors to ensure a seamless experience approach across all digital touch points.

Smart Village

• Lead the development and implementation of TE Data strategy, procedures and policies. • Oversaw, researched and analyzed the internal and external business environment to ensure proper creation & implementation of the organization’s strategy.• Delivered data analysis and recommendations based on key business drivers such as overall industry and market trends, customer and supplier assessments, competitor analysis and partner / alliance feedback.

• Responsible for maintaining training quality service that ensures the customer reaches their target level through implementation of Berlitz Learning Cycle.• Working together with the staff members - manage the Berlitz Learning Cycle at the SP:; management of teachers records • Managing ongoing instructor performance evaluation (i.e. the monitoring, and following up on language instructors’ for all instructors at the SP, according to Berlitz standards and guidelines during, and at the end of batch. • Aid in solving student/teacher conflict when needed. Monitors the plan and its execution throughout the batch• Providing orientation sessions to the students• Distributing teachers according to levels after receiving the batch’s schedule• Following up on Ped cards/Fills out progress report• Coordinating skills and additional workshops to instruction, using the appropriate method and technology, according to the needs of the Instructors.

Cairo, Egypt

• Worked together with the staff members - manage the Berlitz Learning Cycle at the SP management of teachers’ records.• Monitored the teaching plan and its execution throughout the course cycle.• Followed up on Ped cards, filled out students’ progress report• Helped in solving student/teacher conflict when needed.

Cairo, Cairo, Egypt

• Defined project objectives, project scope, roles & responsibilities.• Defined resource requirements and managed resource availability & allocation, Identified and mitigated potential risks.• Prepared a detailed project plan to schedule key project milestones, work streams & activities.• Tracked project and providing regular reports on project status to project team and key stakeholders.

• Responsible for teaching the English language according to the Berlitz Instruction standards, teaches through consistent oral and written practice.• Keep student records and corrects exams profile cards up to date as required or requested.• Provides one-on-one counseling to students.• Helps in the student character development and motivation. • Gave students a complete Office management course

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.