Ramona Taylor Email & Phone Number

United States

Customer Service Representative assisting members and providers with insurance claims, eligibility and benefits information. Skilled in relationship management.

Houston, Texas, United States

● Provided support and advocacy for 400,000+ STAR Kids, STAR and CHIP Medicaid members, including pregnant women. ● Educated members about their rights and responsibilities that assist them in making informed decisions. ● Improved call center functionality and service capacity by resolving 95% of customer complaints efficiently and quickly. ● De-escalated problematic customer concerns, while maintaining a calm, friendly demeanor. ● Managed high-volume of inbound and outbound calls to ensure timely assistance and intervention. ● Collaborated with different departments within the health plan to achieve business objectives; develop and refine processes and systems to better serve members. ● Collaborated with providers to obtain documents pertaining to member’s concern, including but not limited to, referrals and prescriptions. ● Using the EPIC system, 100% monitored real-time queue and adherence reports to ensure service level and response time objectives are met. ● Stayed abreast of Health and Human Services Commission (HHSC) rules and regulations. ● Adhered to HIPPA requirements to safeguard patient confidentiality. ● Maintained knowledge of managed-care organization member handbook.

Tyler, Texas, United States

● Provide administrative support to the Executive Director ● Maintain knowledge of Health and Human Services Commissions rules and regulations and providing updates to the team. ● Run errands. ● Obtain information to assist with gaining state Medicaid contracts. ● Create postcards with services provided to include therapy services, home health, etc. ● Research needs in the community.

● Greeted visitors and callers daily to handle questions or direct them to appropriate staff. ● Provided support to two Community Development Managers and one Distinguished Events Manager. ● Maintained office supplies, including but not limited to, ordering and inventory. ● Responsible for gathering materials to ensure 26 events were successful and the community was well-informed of services. ● Handled incoming and outgoing mail. ● Provided support to relay volunteers by logging incoming funds and directing them to the appropriate Community Development Manager. ● Processed event related expenses and invoices to ensure proper reconciliation, including but not limited to, pulling and reviewing reports. ● Point of contact for meetings and training being held at the office. ● Served as a liaison for the IT department to ensure office systems are working properly, including by not limited to, installing new server and upgrading computers.

Austin, Tx

• Performed complex technical administrative duties in the Air and Waste Applications Team. • Completed numerous projects dealing with permitted and non-permitted facilities. • Sorting and distributing mail to engineers in the Air Permits Division. • Completed technical reviews of permit applications to prepare public notice package(s) if necessary. • Handled internal and external calls. • Maintained knowledge of state and federal rules and regulations.Job Title Changed to Program Specialist I in 2004.

Round Rock, Tx

• Drove commercial vehicle servicing existing customers on a bi-weekly route schedule. • Money handling.• Established new customers. • Deliver pre-ordered frozen food to new and existing customers within the Austin-Metro area. • Answer questions about new and existing products, promotions and discounts. • Assisted facility manager with training new hires. • Assisted routes while other employee(s) were on leave. • Complied with DOT regulations.

Austin, Tx

• Hired to work for the Texas Water Commission as a temporary employee in the Petroleum Storage Tank (PST)/Remediation Section.• Answered multi-line phone system to direct calls to appropriate department or staff• Assisted coordinators with mass mailouts• Data entry of PST incidents reports; assisting task force team with the "Reasonable Cost Market Survey"• Typed correspondence; filing and other duties as assigned. Hired by the Texas Water Commission March 1993 which changed to Texas Natural Resource Conservation Commission and is now Texas Commission on Environmental Quality.

Associate Of Arts - Aa, Small Business Administration/Management

Associate'S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: NABusiness Administration/Office Occupation & Currently studying Accounting and Business Management

Associates Degree, Business/Office Automation/Technology/Data Entry

Studied Business Administration and currently studying Business Managerment