Mona T. Email & Phone Number

Reno, NV

• Collaborate with stakeholders to research and define user requirements, manage projects, provide regular updates, and proactively resolve issues.
• Leverage advanced Excel functions and tools to prepare and transform data according to defined requirements. This involves mapping, cleaning, merging datasets, applying suppression lists, and resolving errors to.
• Analyze data and generate reports using SQL, Access, and BI tools to identify key customer segments, optimizing B2B marketing campaigns to drive significant growth and enhance customer loyalty.
• Drive training initiatives that enhance team knowledge and skills, leading to improved data accuracy and smoother project executions. Create comprehensive training manuals that serve as ongoing resources for team.
• Integrated seamlessly into ongoing data projects, providing critical support as part of a temporary contract.

Reno, Nevada, United States

• Showcased adaptability and ongoing learning by progressively handling complex data projects.
• Ensured project quality through rigorous quality assurance testing achieving a 99.9% accuracy rate and reinforcing stakeholder trust in data integrity.
• Streamlined data management processes, achieving a 50% increase in efficiency by automating tasks with Task Scheduler, Excel formulas and macros, and batch scripts.
• Collaborated with cross-functional teams in Agile application development using PHP, JavaScript, HTML, and VBA, resulting in enhanced business operations.
• Performed comprehensive testing to verify software implementation and reliability, promptly identifying and reporting issues to ensure high-quality user experience.
• Conducted thorough research to identify and capitalize on key business opportunities, driving strategic decision-making.

Reno, Nevada, United States

• Consistently exceeded customer service expectations, resulting in high satisfaction ratings and recognition as ‘Employee of the Month.’
• Promoted to team leader and then to supervisor, effectively managing a dedicated team, providing them with the tools and training needed for success in their roles.