Mona T. Email & Phone Number

Reno, Nv

• Collaborate with stakeholders to research and define user requirements, manage projects, provide regular updates, and proactively resolve issues.• Leverage advanced Excel functions and tools to prepare and transform data according to defined requirements. This involves mapping, cleaning, merging datasets, applying suppression lists, and resolving errors to deliver a clean, updated, and actionable database for advanced analytics and marketing campaigns.• Analyze data and generate reports using SQL, Access, and BI tools to identify key customer segments, optimizing B2B marketing campaigns to drive significant growth and enhance customer loyalty.• Drive training initiatives that enhance team knowledge and skills, leading to improved data accuracy and smoother project executions. Create comprehensive training manuals that serve as ongoing resources for team members.• Integrated seamlessly into ongoing data projects, providing critical support as part of a temporary contract.

Reno, Nevada, United States

• Showcased adaptability and ongoing learning by progressively handling complex data projects.• Ensured project quality through rigorous quality assurance testing achieving a 99.9% accuracy rate and reinforcing stakeholder trust in data integrity.• Streamlined data management processes, achieving a 50% increase in efficiency by automating tasks with Task Scheduler, Excel formulas and macros, and batch scripts.• Collaborated with cross-functional teams in Agile application development using PHP, JavaScript, HTML, and VBA, resulting in enhanced business operations.• Performed comprehensive testing to verify software implementation and reliability, promptly identifying and reporting issues to ensure high-quality user experience.• Conducted thorough research to identify and capitalize on key business opportunities, driving strategic decision-making.• Facilitated open communication among team members to ensure a clear understanding of project objectives and foster a collaborative environment.

Reno, Nevada, United States

• Consistently exceeded customer service expectations, resulting in high satisfaction ratings and recognition as ‘Employee of the Month.’• Promoted to team leader and then to supervisor, effectively managing a dedicated team, providing them with the tools and training needed for success in their roles.