Customer Care Assistant
CurrentMonitoring Mobily contact center quality assurance, service level and all aspects that related to staff productivity.oBuilding the strategic decisions contribute to the development of Mobily contact center workflow.oDeveloping the management action plans in the short/long term to achieve Mobily targets.oPlanning and developing staff recruitment, including wording vacancy advertisements and with HR team.Developing processes and tools to ensure compliance with contractual requirements, maximizing performance, and cost efficiency.Following the hiring, training, and development of staff as well as evaluate staff effectivenessAchieving overall Mobily SL.