Mona Agarwal Email & Phone Number

• An enterprising leader and result-driven professional with 20+ years of experience in Information Technology, Product/Platform Engineering, Program Management, and Shared Services across a broad spectrum of business functions like Finance, Content, e-learning, hospitality, and mobile applications.• Proven capabilities in engaging with clients & top management for evolving strategic vision, driving change, building roadmap, infusing new ideas, implementing emerging technologies for the long run, and taking enterprise system performance & productivity to the next level.• An effective global people leader with an innovative mindset and proven capabilities in leading global large teams to develop and maintain scalable, cost-effective, cloud-based customer-centric deliverables with elevating service standards for delivery excellence. Successfully led and managed Engineering Leads, Delivery Managers and Program Managers to deliver next-generation products and platforms.• Played a key role in setting up and operating Global Delivery Centres (captive and outsourcing model) for Technology, Financial Services, and Content Services resulting in 40% hard dollar savings• A Global Leader who has managed a team size of 2000+ technical team members, with various skills ranging from Infrastructure and Operations, RPA, Data Analytics, Cloud Migration, Platform development with MVC, Microservices based architecture using Java, .NET, Python, Machine Learning and Artificial Intelligence. • Strong Technology Program Management skills, which helped in establishing cross-functional, multi-cultural & multi-geographical teams based in Philippines, India, Sri Lanka, Israel, and Ireland for BPO Services, Product Engineering, R&D, Quality assurance, and COEs for Content, Mobile Services.• Actively participated in the Architectural Review boards and Product Review boards and gave important and valuable feedback on feature enhancements and architectural scalability.• Finalist for the WIT-Data Leader of the Year Award in 2021.

Listed skills include Software Project Management, Process Improvement, Outsourcing, Agile Project Management, and 40 others.