Senior Retention Specialist
Current● Creating and scheduling WhatsApp and email campaigns, newsletters, and other customer communications and their delivery for maximum impact.● Implementing WhatsApp strategies resulting in 150% increase in top-of-funnel management efficiency● Identified new customer segments and target audiences to expand reach using CleverTap Analytics and funnels.● Planned events and activations to enhance feedback surveys and customer engagement.● Creating and managing reports and dashboards to analyze CRM data, including customer interactions, sales performance, and campaign effectiveness.