Director Of Business Development (International Communications | Customer Growth | Operations)
CurrentCHALLENGE:Reduce business risk and support organizational growth by pursuing and securing an expanded RMG customer base from Europe in coordination with merchandising and product development teams. Negotiate final prices and ensure operations team is executing high quality and timely delivery of orders. Working virtually from Canada, oversee a team of 56 in this private fully integrated textile company producing ready-made garments (RMG) and both promotional white and private label orders for major retail brands. BUSINESS DEVELOPMENT / OPERATIONAL IMPROVEMENT RESULTS:✔ Improved company margins by initiating a new market intelligence strategy to identify, pursue, and secure a larger international customer base. Expanded customers 1050% in 6 years. ✔ Increased company revenue 10% YOY.✔ Streamlined customer onboarding by creating efficiencies in the process. Reduced onboarding time by nearly 75%.✔Opened new liaison office in Belgium to improve customer access, relationship building, and service.