Make the apiFix the bugFigure out how stuff worksExplain that stuff to higher managementPretty fun

• Utilized J2EE technologies, and performed intensive analysis and documentation to contribute to migrating over 75+ service accounts within the USAA Banking Application to maintain and improve overall security.• Engineered monitoring tools using Splunk and ServiceNow which has monitored and logged multiple service account issues, provided daily report analysis to project tech leads and customers, and streamlined access to service account evidence used for audit documentation for the the entire project effort, and thus achieved over $500,000 in cost savings• Conducted in-depth application flow analysis to identify areas requiring refactoring and optimization to integrate Cyberark account migrations.• Used qTest to create test plans and execute comprehensive testing cycles, including unit, integration, and end-to-end testing to validate and document code changes being made and to ensure a seamless transfer to QA teams and production• Utilize DevOps practices and tools, including CI/CD pipelines, automated regression tests, and continuous monitors, to streamline software development processes and accelerate project completion.• Maintained and refactored multiple scripts (Bash & Shell) for critical application processes to improve overall application performance and security

• Build and maintain more than 30+ computers, generating cost savings of over $5,000 for customers.• Repair and donate equipment for less fortunate individuals to contribute to the community.• Educate customers on PC maintenance and troubleshooting techniques to encourage self-reliance.

•Demonstrated extensive expertise in troubleshooting, repairing, and managing malfunctioning equipment to ensure smooth operations during busy periods.•Organized equipment for large promotions and events, contributing to increased business profits.•Supplied excellent customer service by serving and handling orders efficiently in a fast-paced environment.

•Generated over $10,000 in computer equipment sales to businesses and customers, leveraging product knowledge and customer needs assessment.•Instructed customers on technology features and specifications, enabling informed purchasing decisions.•Performed personal computer repairs for customers with limited time and budget.