I am an accomplished operations manager with experience in managing outsourcing activities and overseeing operations at all levels for Fortune 500 multinational and US national companies, both domestically and globally. My expertise lies in providing complex outsourcing solutions to major corporations while ensuring they maximize benefits from their investments in equipment, personnel, and business processes. I have a proven track record of delivering consistent gains in project revenue, maintaining operational consistency, and managing within or below allocated budgets. My skill set also includes massive recruiting and staffing initiatives and developmental training.I have experience working across multiple industry sectors, including but not limited to local, state, and federal government, commercial, manufacturing, finance, education, legal, and healthcare. I am capable of managing multiple accounts simultaneously, prioritizing projects, and meeting deadlines with meticulous attention to detail, discretion, and thoroughness. My excellent problem-solving, organizational, interpersonal, oral, and written communication skills enable me to serve my clients' needs effectively. I manage with a self-directed and delegating style, yet I remain responsive to my clients' needs. My confidence, vision, perseverance, and diverse talents make me an exceptional asset in meeting your account management, outsourcing, and staffing needs.In my previous positions, I have consistently met or exceeded established business target goals, including Renewal Win Rate (RWR), business case achievement on new business, Service Level Agreement (SLA) compliance, renewal rates with no cancellations, and billing completeness and payment aligned to Days Sales Outstanding (DSO) targets. I have held operational management positions locally, statewide, regionally, and nationally with Pitney Bowes Management Services, Ricoh USA, Document Technologies Inc (Epic), and most recently, as National Operations Manager, Xerox Corporation. I am currently working with small businesses and non-profit start-ups and am a co-founder of B & V Enterprises. I am also pursuing my Certified Associate in Project Management (CAPM) and Project Management Professional (PMP) certifications and my Regents Bachelor of Arts at Marshall University.
Listed skills include Leadership, Customer Experience, Service Delivery Management, Team Building, and 46 others.
