Mona Dumais Email & Phone Number

Frisco, Texas, United States

Consultant

United States

Medical Management Consulting

Secured preferred specialty infusion agreements within two major hospital systems and two Accountable Care Organizations in Massachusetts and Rhode Island in 2012. Developed cardio pulmonary sales in Rhode Island and Connecticut as a specialty infusion pulmonary specialist in 2012. In a 5 year period, increased RI sales from $2.5 million to $4.6 million dollars through creative and consultative selling techniques. Outstanding Sales Achievement Award , 2004

Rhode Island to outline and deliver an Independent Assessment of Customer & Provider Services. This project included three phases of deliverables including a Redefining of the Customer Experience for the plan (2003-2005).Prepared numerous Presentations for the Senior Management and CEO of Blue Cross and Blue Shield of Rhode Island to include Redefining the Customer Experience, Reorganization and Realignment of Customer and Provider Service, Business Transformation Approach to Work Processes, A New Vision for the Future, Organizational Operational Gaps and Solutions for Moving Forward (2003-2005).Completed an Independent Assessment of Contracting for the President and CEO of Blue CHiP. Recommended reorganization for the Contracting Department and aligned the respective functionalities with more efficient business workflows and processes for excellence and customer satisfaction (1999 - 2003).Served as Homecare Consultant and Active member of the Home Care Advisory Council for Blue Cross and Blue Shield of Rhode Island. Designed a Provider Service Evaluation Tool for monitoring and measuring the performance of Home Care Providers to plan and customer expectations (1998-2003).Presented an abridged Analysis and Review of Professional and Provider Relations for the COO of Blue CHiP (2000).

Managed Massachusetts, Rhode Island and Connecticut territoriesIncreased sales in Rhode Island from $640,000 to $1.8 million dollars in one yearManaged all payer contracts for home infusion and developed new payer relationships for Coram Healthcare.

Prepared Partnerships, proposals and area finances for Northeast.

Maintained a 30% profit margin on $20 million in sales for two consecutive years.Appointed to National Value Analysis, Work Simplification Task Force

Awarded "Pharmacy of the Year" status, 1984.Appointed to National Quality Committee.

Northeast Area Finance Manager, Caremark Division 1994 - 1995 Prepared Partnerships, proposals and area finances for Northeast Region.Clinical Sales Consultant, Caremark Division 1992 – 1994 Won National Sales award for top 3% sales performance. Team Excellence recognition award received two years in a row.General Manager, Caremark Division 1988 – 1992 Operated Rhode Island Pharmacy Distribution Center. Managed the Profit Center and increased sales by $ 1 million dollars in one year. Year-to-date sales ranking in top 3% (14 of 144)

Won National Sales award for top 3% sales performance.Team Excellence recognition award received two years in a row.

Managed the Profit Center and increased sales by $ 1 million dollars in one year.Year-to-date sales ranking in top 3% (14 of 144)

Opened and operated first East Coast home care distribution center.Coordinated opening; Created and managed temporary placement agency for pharmacists.Published "The Rhode Island Reference Newsletter", with a circulation of 2200 monthly.Handled more than 400 placements a year.

Coordinated pharmacy involvement with Neonatal intravenous Therapy Medical Team in Intensive Care Nursery.Implemented Pharmacy Production system for intravenous alimentation.Wrote a series of articles and published in national journals.

Bachelors In Science, Pharmacy , Bachelors In Science

Master Of Business Administration - Mba, Business Administration And Management, General